I have a DDJ-400 + a brand new Lenovo Thinkbook with decent specs (i7 11th gen + 16GB RAM) running Win 10 Pro. I have installed all pending Windows 10 updates. After Chrome, Rekordbox is the only other non-factory app I have installed on the machine.
I cannot control Rekordbox using the controller. When I plug in the DDJ-400, it lights up, and quickly goes to a mode where the 2x HOT CUE buttons are lit, and the Release FX is solid blue. No controls work (e.g. track scroll wheel, load decks, play/cue, etc). If I wait long enough, the controller eventually goes into its animated "screensaver mode".
Rekordbox does not appear as an audio/sound output device either. I cannot get sound to play through it.
In Rekordbox Preferences > Audio, I only see the default speakers ("Realtek(R) Audio") in the Audio drop-down. It is the only selectable entry in the list. It appears under the bold non-selectable "Windows Audio" heading. There is also a bold non-selectable "ASIO" heading in the list but no entries appear underneath it.
I have tried ALL USB ports, both 'regular' and USB-C options (USB-C with an adapter) with the same result. I have tried them with the laptop plugged into power as well. There are no other USB peripherals plugged in other than the DDJ-400.
I would have tried uninstalling Rekordbox but your uninstall feature is currently BROKEN and Rekordbox fails to uninstall via Windows add/remove programs (yes I closed it before trying). I have re-run the installer regardless. The DDJ-400 still fails to work.
I know that the issue is not with the DDJ-400 itself because I also have a Mac and the same DDJ-400 works fine there.
In Windows Device Manager, under "Audio inputs and outputs" I only see a Microphone Array and the system speakers (Speakers (Realtek(R) Audio)). If I look under Windows Settings, Sound > Output, the system speakers are the only option the computer knows about.
In Windows Device Manager, the "DDJ-400" does appear under "Sound, video and game controllers". It actually appears twice. Corresponding entries for "Intel Smart Sound Technology for USB Audio" also appear twice. If I unplug the DDJ-400 from USB, the entries for "DDJ-400" and "Intel Smart Sound Technology..." disappear.
I tried right-click + uninstalling all entries that appear twice ("DDJ-400" and "Intel Smart..."), unplugging the DDJ-400, opening Rekordbox, and re-plugging in the DDJ-400, and they re-appear in Device Manager. However the DDJ-400 is still not recognized as an audio output device.
I did some searching and can see that there are no specific drivers available for the DDJ-400 and that it should work via USB out of the box. That's clearly not the case. This is an otherwise completely new and virgin system.
Please advise, would love to get this working. The whole point of this laptop was a portable Rekordbox rig.
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David,
I'm sorry, but unfortunately this is not a Pioneer DJ problem as you would have the same issue connecting other 3rd party audio / MIDI devices. Please contact the Lenovo support team for further assistance.
Hi everyone,
This worked for me!
I have a Lenovo Yoga 7 14ITL5, figured I could help you as well.
Cheers!
You are my favourite person! This resolved the issue for me on my new MSI Prestige laptop.
Edit: This did remove my ability to play sound on my laptop (like youtube for example), as the 'Line DDJ-400' was the only device. I added a 10th step to resolve this.
Instructions from the link:
1) Open Device Manager (bottom left corner of screen where you see "Type here to search", type "Device Manager" without the quotes. then <enter>
2) In the Device Manager window scroll down to System Devices and click on this to expand the tree.
3) Scroll down to Intel(R) Smart Sound Technology (Intel(R) SST)Audio Controller
4) Right click on this and select "Properties", this opens the Intel(R) SST device General properties window.
5) Click on the "Driver" tab, then click on the "Disable Device" radio button
6) A warning window pops up, click "Yes" [note, this can be reversed later on if required by steps 1-5 and clicking on "Enable Device" radio button]
7) Reboot (press <ctrl>+<alt>+<delete>, then "Restart")
8) After restart allow about 30 seconds for device changes to take effect.
9) Plug in USB MIDI device and it should work.
on my system, the visible change that I can see to let me know that the MIDI device is recognized is found in Device Manager, scroll down to Software Devices and click to expand. The USB MIDI devices will appear/disappear in this tree sub-section when plugged/unplugged from the USB port.
My addition:
10. Once you have confirmed it is working, enable the Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller again, and it should recognize both.
You may also get an updated BIOS and drivers so you can continue to use your built-in audio devices.