Hey everyone,
I just upgraded to a new HP laptop with Windows 10 and an i7 processor.
I've installed rekordbox (updated drivers and firmware) and can use the software to Dj via my laptop. Whenever I plug in my DDJ-800, the PC recognizes the controller, but I can't control rekordbox. When I power off my 800, I get the red notification at the bottom of the rekordbox software that says "DDJ-800 is disconnected" so rekordbox knows it's there. I can control the software with my PC, but not my controller.
The jog wheel LEDs are both on. The left says Pioneer DJ and the right says rekordbox. When I reboot the 800, I get the little spinny (thinking) wheel, but then nothing happens.
I updated the drivers and the firmware to the most recent versions. I've tried plugging it into a different USB.
I reached out to support and they believe there are compatibility issues with the 11th Intel i7 CPU. They said that others have experienced this problem and Dell has a solution, but HP does not.
They suggested updating the Realtek Audio Driver from HP. They also suggested potentially downgrading the audio driver to a previous version.
Has anyone had this issue with a new computer? Were there any solutions that worked?
Yes - Acer and Dell have both issued updated drivers, so we do know it works. Unfortunately you'll have to either uninstall the Realtek drivers you currently have (thus disabling the internal audio device) until an updated driver is released, or wait it out without the DDJ working as expected. Sorry!
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That seems to be where things are headed. Unfortunate, but I want to spin, so I'll probably be taking this route.