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Problem with License - Error code 3

I'm trying to activate my RB with serial codes I've received with DDJ-XP1, and it doesn't work! I have already sent email to support, but no answer, I must admit it's quite important to me because without it RB is useless and I'll have to return it to shop. 

Mateusz Wagner Respondida

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I see you've got an open ticket with our agent Jack, he will be able to provide you with the assistance required in sorting out that spiderweb of registration issues you seem to have!

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