[SOLVED] DJM 850 - USB driver causes regular crashes on my laptop - Windows 8

Hi,

since one week I own the new DJM 850 mixer. The usb driver for this console keeps my laptop crashing.

Just for the background:

The setup, before the acquisition of the DJM 850, was/is:

• DJM 800 - already sold
• Denon MC3000 - using just the  jog wheels, no sound - no AISO driver installed, just knob mapping or Traktor Pro
• Native Instruments Audio 10 USB soundcard
• Traktor Pro - 4 decks

The reason, why I bought the DJM 850, I was tired of the wiring, before and after a gig, of the cinch cables, between the DJM 800 and the Native Instruments Audio 10 soundcard.

As I got the DJM 850, I deinstalled the AISO driver for the Native Instruments soundcard, never had the AISO driver of the MC3000 installed, just the mapping of the jog wheels. And cleaned as well in the registry of the laptop, not deinstalled fragments of the AISO driver of the Audio 10 card.

Ok, installed the then the driver for the DJM 850 from the CD and started Traktor Pro. Changed inside Traktor Pro settings for DJM 850. Was happy that everything was straight forwad ... was !!!

By playing maximum two/three songs, Windows 8 results in a blue screen. GREAT !!! Debugged then on Windows 8 one of the plenty of dump files (DMP) with the reoccuring result:

ADDITIONAL_DEBUG_TEXT:  

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff802abc72000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  50c69d06

WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart

unable to get nt!MmSpecialPoolEnd

unable to get nt!MmPagedPoolEnd

unable to get nt!MmNonPagedPoolStart

unable to get nt!MmSizeOfNonPagedPoolInBytes

_ fffffffffffffffc _

CURRENT_IRQL:  0

FAULTING_IP: _

_DJM_850Audio64+b6d0

fffff880`1bbc96d0 8946fc          mov     dword ptr [rsi-4],eax

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

LAST_CONTROL_TRANSFER:  from fffff802abccb769 to fffff802abccc440

STACK_TEXT:  

fffff880032ff5b8 fffff802abccb769 : 000000000000000a fffffffffffffffc 0000000000000002 0000000000000001 : nt+0x5a440

fffff880032ff5c0 000000000000000a : fffffffffffffffc 0000000000000002 0000000000000001 fffff8801bbc96d0 : nt+0x59769

fffff880032ff5c8 fffffffffffffffc : 0000000000000002 0000000000000001 fffff8801bbc96d0 fffff802abee3409 : 0xa

fffff880032ff5d0 0000000000000002 : 0000000000000001 fffff8801bbc96d0 fffff802abee3409 0000000000000000 : 0xffffffff`fffffffc

fffff880032ff5d8 0000000000000001 : fffff8801bbc96d0 fffff802abee3409 0000000000000000 0000000000000000 : 0x2

fffff880032ff5e0 fffff8801bbc96d0 : fffff802abee3409 0000000000000000 0000000000000000 3f8000003f800000 : 0x1

fffff880032ff5e8 fffff802abee3409 : 0000000000000000 0000000000000000 3f8000003f800000 3f8000023f800002 : DJM_850Audio64+0xb6d0

fffff880032ff5f0 0000000000000000 : 0000000000000000 3f8000003f800000 3f8000023f800002 0000000000000000 : nt+0x271409

STACK_COMMAND:  kb

FOLLOWUP_IP: _

_DJM_850Audio64+b6d0

fffff880`1bbc96d0 8946fc          mov     dword ptr [rsi-4],eax

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  DJM_850Audio64+b6d0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DJM_850Audio64

IMAGE_NAME:  DJM-850Audio64.sys                             <<---- keep on reocuring

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner

By investigating in the DJM-850.sys file got the following output:

kd> lmvm DJM_850Audio64

start             end                 module name

fffff8801bbbe000 fffff8801bbce000   DJM_850Audio64 T (no symbols)           

    Loaded symbol image file: DJM-850Audio64.sys

    Image path: \SystemRoot\system32\drivers\DJM-850Audio64.sys

    Image name: DJM-850Audio64.sys

    Timestamp:        Tue Dec 11 03:40:06 2012 (50C69D06)

    CheckSum:         00012FBB

    ImageSize:        00010000

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

By the way, the driver for the DJM 850, which is younger and can be downloaded from the Pioneer Homepage, results in the same crashes/blue screens.

@Pioneer

Such a great console and such a fragile driver. Is there any improvement ongoing or do I need to replace this DJM 850 with something else ? Just for info, had this Saturday a scheduled gig, but, the USB driver for DJM 850 keeps on crashing, with the Audio 10  :-((

With the "old" setup never had problems, no crashes, no dropouts ... for 1,500.00 EUR I expect something, which is plug and play an not only plug an maybe play.