[SOLVED] DDJ-WEGO FREEZES WHILE PLAYING

Hi,

I changed the Energy Option as suggested on my Windows 8... changed it from "Balanced" to "High Performance", nothing else and it has not failed yet ;)

Havent played for that long... so I will keep you posted!

Using Asus Zenbook - Win 8 - Intel I7 - 10Gb Ram - SSD disk.

Fully updated.

also you might be worth following this check list to optimze your laptops

Common causes of performance issues that may cause sound skipping, stuttering, distortion and other problems include:

• Computer that is not powerful enough or does not have sufficient memory (RAM) - The recommended requirements can be found on the following page (Ideally your computer should exceed these):  http://www.virtualdj.com/products/virtualdj/index.html
  

NOTE: Even if your computer is above the recommended requirements, it may not perform well until it has been optimised for demanding low latency audio applications such as VirtualDJ. This is because many laptops and computers are only designed and tested by the manufacturer with home and/or office users in mind, so they are not configured properly for demanding audio applications such as VirtualDJ. This guide will help you optimise your computer for VirtualDJ.

• Using  fast master tempo alogrithm (Fast stretching) instead of Advanced Stretching in CONFIG -> Performances. Advanced stretching is strongly recommended for best sound quality if you use keylock/master tempo.

• Overheating - Make sure that your computer has adequate ventilation and the cooling fans are still operational and are not being blocked. Most computers will slow down the CPU when it starts to overheat, reducing performance considerably. Overheating can also cause your computer to crash or freeze. For a laptop, a DJ laptop stand is a recommended to allow all round ventilation.

• (VirtualDJ v5/v6 only) Performance settings in VirtualDJ Pro are set too high for your computer to handle. Go to CONFIG -> Performances and move the performance slider towards the left.

• Wireless networking. Some wireless network drivers are poorly designed and will cause latency issues. Try turning this off or disabling wireless. Also, check to see whether updated drivers are available from your computer manufacturer's website.

NOTE: If you need wireless access (E.g: For NetSearch), but you are unable to resolve the issues caused by your computer's built-in wireless networking, then you could purchase and use an external Ethernet wireless adaptor instead (E.g: NetGear WNCE2001.) Because your computer connects to this via normal Ethernet cable, this will allow you to leave the built-in wireless disabled, avoiding the problems that it causes.

• ACPI battery in some laptops can cause latency issues. To check, remove the laptop's battery. If this cures the problem, disable ACPI battery in Windows device manager.

• ASIO buffer is set too low - If you are using an ASIO sound card, please check that CONFIG -> Performances -> Latency is set to Auto and try increasing the ASIO buffer size under CONFIG -> Sound Setup -> ASIO Config (You will need to restart VirtualDJ between each change for it to take effect.) Repeat until you find the optimal setting for your computer.

If you are using the Hercules DJ Console Edition, click on the DJ icon in the Windows task bar to open the Hercules control panel. This will allow you to adjust the ASIO buffer size.

• Otherwise, if you are not using ASIO, check that CONFIG -> Performances -> Latency is set to Auto and try enabling or disabling Safe Mode.

• If you are using a MIDI controller that has a built-in sound card or you are using an external DJ sound card (E.g: Numark DJIO), then Windows may also be trying to use it as its default playback device, which in some cases may cause a conflict. Make sure that Windows is set to use your computer's own built-in sound card as its default device (Start -> Control Panel -> Sound -> Manage audio devices)

• Out-of-date drivers, BIOS or firmware. Please visit the website of your computer's manufacturer and ensure that you have the latest installed. Also, make sure that you have the latest drivers for any DJ hardware (External sound cards, MIDI controllers, etc.) that you are using. Download links for hardware commonly used with VirtualDJ can be found on the following page:  http://www.virtualdj.com/wiki/Common_Device_Drivers.html

• Out-of-date versions of the software. Please ensure that you have the latest version installed from the Download Center http://www.virtualdj.com/download/updates.html or the latest trial  http://www.virtualdj.com/download/trial.html

• Viruses and spyware present on your system - Please ensure that your anti-virus software is fully up-to-date and perform a full scan of your system. If viruses are found, then after removing them reboot your computer and perform another full scan. Repeat until no further viruses are found.

• Unnecessary software running in the background. Manufacturers often install unnecessary 'bloatware' applications on computers that can cause performance issues.

NOTE: To appear to give greater value for money, new computers are also often loaded with lots of unnecessary software (Bloatware) that the user will probably never use, which can also cause performance issues. A clean, fresh install of Windows from the original Microsoft installation CD's is recommended if you have this option available. Make sure that you backup any important files first.

• A processor (CPU) or memory (RAM) intensive scheduled task such as a full virus scan of your system is starting and then using too many system resources. In particular, virus scans can often be configured by default to start in the early hours of the morning when you may still be DJ'ing. Missed scans will often re-schedule for 10-15 minutes after you next start your computer.

• Anti-virus software can have an adverse effect on slower computers. If you are not connected to the Internet, turn this off temporarily while using VirtualDJ. Also, make sure that your virus software is not scheduled to perform a scan of your computer at a time when you may be at a gig (Commonly a task is scheduled to start in the early hours of the morning.)

• Laptop optimised for battery life or power saving rather than performance - Go to the Windows Control Panel -> Power Settings and make sure that your computer is set for maximum performance. IMPORTANT: Make sure that your computer has adequate ventilation (For a laptop, a DJ laptop stand is a recommended to allow all round ventilation.)

• The skin (User interface) has been resized or maximised. On some systems, this can cause increased CPU usage depending on the capabilities of the graphics card and whether fast or quality resizing has been chosen in CONFIG -> Performances (Quality will result in better quality resized graphics but higher CPU usage as a result.) Please either use the skin at its correct size or download and use a skin that better suits your screen resolution from http://www.virtualdj.com/addons/skins.html (Available to registered licensed users only.)

• UAC (User Account Control) in Vista/Windows 7 can cause problems and should be disabled. For instructions on how to do this, please search Google for:turn off uac

• If you are using Windows Vista/7, try changing the desktop theme to Windows Basic. Right-click on Windows desktop, choose Personalize and choose*Windows Basic* in the list of themes.

• If you are using Windows 8, try disabling each live tile on the Start screen. To do this, right click on a tile and click 'Turn live tile off' if this option is shown.

• If you get slow or choppy video performance then this may be because your computer has dual video cards - One for high performance and the other lower performance to conserve battery life. Your computer is probably using the lower performance card for VirtualDJ, resulting in poor video performance.

You can normally choose which video card to run VirtualDJ with by right-clicking on its icon and then choosing from the pop-up menu. Make sure that your computer is also configured for maximum performance in Control Panel -> Power Options - Please see:  My video output runs slowly or is very choppy.

• Due to faulty drivers, some video cards can cause video problems on some new computers. This is normally caused by the drivers incorrectly reporting more memory than what is actually physically available in the card. If you are experiencing problems with your computer running out of memory or freezing when playing video, try installing the latest version of the drivers for your video card. These can normally be obtained from the support/driver download area of your computer manufacturer's website.
  

NOTE: In some cases, the manufacturer may not have released an update yet that fixes the problem. If this is the case, try installing an OLDER version of the driver, if available (I.e: A version of the driver before this bug was introduced.)

If this does not resolve the problem, then you can use the Registry Tool (  http://www.virtualdj.com/addons/2170/Registry_Tool.html ) to adjust the maximum video memory that VirtualDJ can use (VideoMemMaxUse) to a more suitable setting, e.g: 128

The DPC Latency checker can be used to check for performance issues with your computer:  http://www.thesycon.de/deu/latency_check.shtml

If your computer has DPC latency issues (Red spikes or high yellow ones), then LatencyMon (Windows Vista or 7 only) can help you identify the processes that are causing the problem:  http://www.resplendence.com/latencymon - Or if you are using Windows XP, you can use RATT: http://www.microsoft.com/whdc/devtools/tools/ratt.mspx

Please see the following guide for further optimisations that you can make (Requires Adobe Acrobat Reader): http://ts.hercules.com/faqs/eng/her_eng_00364.pdf

Return to Frequently Asked Questions (FAQ) or  Controller Config & Troubleshooting...

Also go to start on windows and type " msconig " then go to startup and disable all your programs that are running in the background this frere ups your cpu to stop your dj program crashing

windows 8

http://www.youtube.com/watch?v=frp8wWVJF9s

windows 7

http://www.youtube.com/watch?v=mfXRjVWbehA 

for more info check out www.djads.co.uk

Are you kidding me Mr. Grant)))) I am only using the laptop for running an audio files playing program and not some spaceship controlling device. Any controller and software worth its name should work on modern laptops / computers (Anything after 2010) All the twiks should have been applied to  the software/hardware. I do not know how long DJs have to take this excuses when something fails to work for a large number of users.Common excuses like incompatibility with USB 3 ,or not enough power in USB port, WYFY and Blue tooyj interfering are something that should hacve been thought of at the manufacturing stages keeping in mind that all new computer are not going back to USB2 on no wifi and BT. Why can;t the smfrs think about external power for the controller rather than complain about not enough(!!!) power thru the USB port of a laptop.

I urge the Pioneer support system to please address the failure for many DJS (Remember we have used other controller and programs)

)

Status update.

I havent got a single drop after the latest changes.

The changes was:

 - "Energy Option" to "High Performance" while connected to Power supply

 - Connected the WeGo to another USB port on the computer since my feeling was that VDJ and WeGo was disrupted if cable was touched, sort of.

I dont think my PC is a bottleneck

Im using Asus Zenbook - Win 8 - Intel I7 - 10Gb Ram - SSD disk, which I would state as very fast PC.

Running variuos apps in background as well as Antivirus software.

The USB port I moved from wasnt that solid as the one I moved to.

the 2 main things to do when your wego crashes is 

! - if you have changed your usb lead from the one pioneer supplied then make sure you have a quality lead, its always best practice to upgrade your usb cable anyway. spend at least £20 on a usb a to b cable from djkit.co.uk

1 - unistall your wego driver.. then go to reatek.com and reinstall your HD audio driver on your PC, then re install your wego driver, you have to remember that the aiso wego driver wraps itself around your windows audio driver, if this becomes corrupted then your have a whole lot of issues

these 2 steps should solve all your crashing issues if not then start looking at your pc itself can it cope with what your asking it to do ?  

Stefan make sure your not using a usb 3 port for the wego....

They are all USB 3 on the Asus Zenbook.

i might work but im pretty sure that the wego is usb 2 only 

bleh

ok so first i hate to be the bad guy but grant seriously no offence but you're wrong everything you have said is wrong i am a computer technician by trade there is nothing wrong with peoples computers stop blaming it on them, It is the driver for the controller and being that the wego is still sorta new they will fix this issue it is not the cable or high performance mode or Bluetooth or even WiFi the controller is simply freezing because the driver for the wego has simply crashed or the driver went on vacation i'am sure that pioneer are indeed going to fix the issue by releasing a new driver so people keep an eye out oh and by the way i could be wrong it may not be the driver but compatibility issues none the less keep an eye out peeps 

I'm sorry but as a power user i can see that grant has listed some very basic stuff to be aware of and for you to say everything is wrong if you were a computer technician i would not be coming to you for help,

for grant to list all of these points above and take the time to post all this information is good when all you have done is blamed pioneer for a dodgy driver,

its all about self help and trying to troubleshoot stuff so as a computer technician maybe you could provide some positive help?

Thanks Pionix your right i posted the ideas for a process of i limitation as crashing could be for any reason, for me it was the lead and the realtek driver as i have no crashing at all now after many hours gigging 

pionix you are completely right and grant i am sorry i was pretty upset when i wrote the post  considering i just spent close to $400 aud and the product was not behaving the way i would like it grant you did use up alot of time posting and you did come across some key and important points that some people would not know about again i apologize and i hope that the problem can be resolved happy mixing  

Bottom line...

Try replacing the USB cable.

Any other issues, please start your own thread and we'll be happy to assist.