Hey Pioneer team,
I have send a support ticket a few month ago and never heard back from you. So I'm going to try it here again. I bought the SSR around three month ago and had problems with it straightaway. I have send two videos with two problems to your support back then- no feedback.
Bug 1
SR looses control
https://www.youtube.com/watch?v=A_uHHUTFx6U
Bug 2
SR can't be found but it is connected
https://www.youtube.com/watch?v=bUnVCEWzlc0
It was so frustrating that I stopped using the DDJ for weeks. Today, I plugged it in again and the nightmare continues. Three new videos with bugs from today:
Bug 3
Playback drops out
https://www.youtube.com/watch?v=czpBxzxMDwU
Bug 4
Track in Serato goes crazy - crash
https://www.youtube.com/watch?v=r6SO7QsKrSU
Bug 5
Loud noise via USB connection
https://www.youtube.com/watch?v=zdvxjbSxrME
Bug 6
Drop out when using trigger pads to quick. (related to Bug 3 maybe)
https://www.youtube.com/watch?v=KccgPglzRlc
Me:
Mac 10.9.2 with 500GB SSD 16GB RAM Corei7 2.8gHz
Soundcards: MOTU UltraLite mk3 and Mac Core Audio internal soundcard
DDJ-SR: not with latest firmware because the firmware java application can not find SSR. "Your DDJ SR is not connected" (but it is)
Serato DJ 1.6.3
So I get it, that I need to update my firmware. While this is not possible, any ideas about all those bugs (especially bug number 5)? How can I update the firmware if the .jar app can't find the device?
UPDATE: latest firmware + Serato 1.7
I hope someone responds here.
Thanks
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@Dj Sanm > Could you please start a new thread so I can provide you with the appropriate assistance with your issue? Piggy-backing another topic will only lead to confusion and make it more difficult to address your concerns.
Ticketed! Replace the USB cable! And nothing else is connected to a machine outside the controller! The sound card in your PC, unplug all cables!
I have the laptop sound card is plugged into the amp and turn on the controller so I can whiz! But ... if I pull sepulchral silence !! :) Voila ... Something interference can ...
Marking this topic as closed due to inactivity. If you are still having problems, please try updating to the latest version of Serato DJ, and ensure that your DDJ-SR has the latest firmware as well. If that doesn't resolve the issue, open a new topic and if it relates back here, link this topic, and we'll be happy to assist you.