[CLOSED] cdj 350 + traktor jog wheel issues!!!

Hello to all. I new on this forum. I have Pioneer CDJ 350 (x2) and DJM 350 with Traktor Pro (2 V.1.0.2) working on Windows 7. The problem is the same. Sound disappiar radomly each 2, 4 or 8 seconds aprox, then i must do play/pause to sound again. Both CDJ are connected directly on the PC with new USB 2.0.

Testing different things i found that if i use M-Audio Asio (I have M-Audio Fast Track Pro) replacing the Pioneer Asio in Traktor Audio Setup, all sound perfectly (but obviusly i can´t use djm 350 to mix).

Theres any new about this problem from NI or Pioneer Team?

Best Regards.

Borja you need to increase the buffer size in Pioneer Asio in Traktor. It was helpful to me, but the freezing jog problem is still not solved ;(

Hey Paul, thx for the answer. I increased the buffer of Pioneer asio at max. Now the track can be sound perfect 1-2 minutos but the sound disappear again after that, sometimes few seconds...but nothing new :(. I´m crazy with this. I used a software to check latency problems but don´t found any. I´m music producer and i havent any problems with busy projects (20 or 30 patterns). 

I don´t understand what happen.

Could be USB problems?. The mouse, the keyboard, the MIDI keyboard, M-audio Fast Track Pro, external HD are connected to the PC via USB. In the front part of the pc are where i connect the USB of my CDJ. What do you think about this?

Yesterday night i was trying this tutorial for windows 7.

http://blog.dubspot.com/optimize-your-windows-7-pc-for-djing-music-production/

But nothing resolved.

Best Regards.

Hello to all again,

New update. I was tring use CDJ´S 350 with Traktor pro 2 selecting as Audio Device "M-Audio ASIO" to use as sound card my Fast Track Pro. The results are that sound doesn´t disappear, NEVER.

So i think that the problem is DJM 350. I don´t know why. I have the latest firmware and drivers from Pioneer but when i use Pioneer Asio as audio device the sounds still disappear.

Someone know why? :S

Best regards.

Until last week I had the same problems, but increased the buffer to 960 and 24 bits fornow is working perfectly, just do not know until when. Please write in English a clearer without abbreviations for a better translation (I'm Brazilian).

I again have the problem, the CDJ stops working without any explanation, I believe that only a new firmware to solve the problem.

@Alex > Try the tips in this thread.

any updates on the jog wheel problem? I still have it..

Get asio connect and use cdj's internal soundcard. tutorials on this procedure are everywhere

I followed most of the tips, but I'm still with the problem, I strongly believe that is the fault of the driver.

I think there is a problem in manufacture(that's only my opinion),i don't know why Pioneer can't upload official tutorial for set up of those 2 things.

If they can upload something like this http://www.youtube.com/watch?v=nJmAYNY2C9I , they should upload tutorial.

I think someone from Pioneer should take a 5 minutes to upload a tutorial,that is least what they should do after we bought their product and we are having problems with it,(it doesen't metter if we are idiots and we can't set up that system or there is something else ....

We need your help,as customers!!! Why is that so hard???????

Instead we are all writing some kind of silly examples of our problems and asking ''silly'' questions.

I think that is a best solution detailed tutorial,and that is it!

Please help us Pioneer!! One of Your customers(speaking in the name of all of us who are having problems,I believe so)

Thank you!

Greetings from Croatia!

A video is on its way.

Installation is easy, the problem is in the driver or equipment.

WE NEED THE VIDEO PIONEER PLEASE!!

Sorry, I'm just waiting on the arrival of a second CDJ-350 to shoot the vid.

I'm having the same problem with the Jog Wheels not working after a while, seems to happen after looking. It happened to me about an hour into a 4 hour a gig last night and I wasn't able to hardly mix at all.

@Pulse

Hey man whats up the other cdj 350,did it came,if not when do you expect him??

yo, anything on a solution for jog wheel drop-out? @Pulse did you make a video?

@dario and @lewes > Pulse is away at the moment - I know he'll have an answer for you as soon as he returns.

funny today NI released native support for cdj-400 and up. thought I was making the better decision going with the 350s. The only problem with the 350 and Traktor (for me at least) is the damn jog wheel not working. it works for a few seconds then stops.

Has anyone been successful with the CDJ-350 and Traktor? If so, can you share some tips?

Anyone know where I can find a .tsi file other than the Pioneer one?

Its kinda "nice" to hear that other people have the same problem, i basically thought i am the only one with the jogwheel...

Why is it so hard to get native HID support? i mean the cdj 400 gets it and it isnt even in production anymore.

Can enybody else make a vid??? Becouse Pulse is obiusly not arround anymore!Help usssssss!We are waiting for few months now !!!

seriously. or simply tell us it's not possible right now and we should move on.

I really think that pioneer made messed up with that player,and that they wont admit that .I think they should came out from closet,take all players back and refund money,or make a quatity firmware for 350's!

@Dario and @lewes > Go easy! I told you Pulse is away - he'll get back to you as soon as he can, I know he is on this case. Please be aware that there has been a huge increase in traffic on the forums and we're trying to get to everyone as well as tradeshow commitments... not to mention our actual jobs outside of all this too.

Ok, i'm sorry i'm boring,but i'm just frustrated.

@Pioneer ...please make make the HID Mode for the CDJ's 350s available. Its not fun using the 350s with Traktor if the Jogwheel doesn't work correctly.  Even the CDJ's 400 are activated to the HID Mode.

I believe i read somewhere that its native who does not support the HID on the 350s because they want people to buy their controllers instead but not sure... I believe its native who messed up here

Gavin, it's been 2 weeks since you told us to "go easy". Is this problem going to be resolved?

im a rather calm person but now it starts to piss me off aswell, the first time this problem got mentioned was nearly one year ago... ONE YEAR.

you guys introduce support  and optimization for a player which isnt even in production anymore. are you serious?! all people HAVE to buy the cdj 350 if they want a cheap pioneer cd player and you dont even support them properly. no offense to the guys who try to help here but why dont you just forward it to some supervisor or anything if so many people are affected by it?