Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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A low end Windows system can have trouble starting Rekordbox with extensions (like Track Separation) enabled. You can disable extensions by editing a config file in Notepad.
Press "Alt+R" and then type/copy/paste this:
"notepad %appdata%\Pioneer\rekordbox6\rekordbox3.settings"
Search for these keys. Value "0" to disable or "1" to enable:
<VALUE name="LightingEnable" val="0"/>
<VALUE name="EnableDVSFunction" val="0"/>
<VALUE name="LyricEnable" val="0"/>
<VALUE name="TrackSeparationEnable" val="0"/>
Save and close Notepad. Then start Rekordbox.
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Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.