Redkordbox not regconize my account

So I just got my first controller, DDJ RR. It have a redkordbox key in it. However, when I press activate in Redkordbox, the app required login again. When I type my password and my email of my account, it said my password or email not correct, I have tried it for many times and make sure my login info is correct. However, it still not work. I'm using Windows 10 on Lenovo Thinkpad 2016. What should I do?

Nhan 27 avril 2017 16:59

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Go to kuvo.com login page and try to reset your password using the "Forgot Password" link.

Pulse 27 avril 2017 17:38 0 votes

Thanks, I have tried it and still not working

Nhan 27 avril 2017 19:12 0 votes

Are you able to login to the KUVO site with your credentials?

Pulse 27 avril 2017 22:50 0 votes

Yes I'm still able

Nhan 28 avril 2017 06:29 0 votes