during 2nd use of brand new DDJ1000SRT I accidentally discovered an issue with channels #2 & #4 faders. While a track is playing on deck/channel #2, when touch deck/channel #4 fader, it treats and sharp static noise, and also stutters the track on #2 and creates a Hot Cue point (always yellow) of stutters on random existing Host Cue though out the whole fader #4 travel length. No other channels/faders affected. I am a full time professional DJ and own and use majority of Pioneer DJ gear on daily basis (DDJ900NXS2, S9, SZ, and others) and never encountered nor even heard of such issue. I understand that deck is not often used, but this a brand new controller and newest, hot model, so I would prefer it to work in correct manner.
Few approaches takes so far:
Unplugged & Restarted both Hardware & Software multiple times: NO CHANGES
Reinstalled New Serato 2.2.2 version twice and re-dowloaded DDJ1000SRT driver twice: NO CHANGES
Tried using 3 different USB cables & 2 different ports (directly to MAcBook Pro,
(No USB Hub): NO CHANGES
Hardware & Software Using:
2015 MacBook Pro 15" Retina
2019 Pioneer DDJ1000SRT (arrived 8/16/2019, issue encountered on 8/19/2019 during 2nd use)
Serato Pro latest version: 2.2.2
Yamaha HS5 motors
Brand new XLR audio cables
Please help if this issue can be resolved remotely or need to exchange the unit which trying to avoid if possible.