Have you tried a different USB cable / USB port?
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DDJ SX connection failed
When trying to update my SX to the latest firmware the program says the device isn't connected? I've followed the guide and the device is in update mode, I've also tried the other usb ports and unplugged all other usb's but the problem still persists, is it a problem with the device itself?
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Yeah I tried another cable and all my USB ports
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What OS are you running?
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Windows 10
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Does the SX appear on the devices list (when not in update mode)?
See this guide for some information on getting there.
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No, when I connect it it says the device has malfunctioned and cannot be recognised
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Have you tried uninstalling and reinstalling the drivers?
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I only installed the drivers this afternoon so I don’t think that’ll be the issue
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It certainly could be... were you in an administrator profile when you installed them?
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Shall I uninstall and reinstall them anyway? And yeah I was
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Yes - uninstall, ensure Windows is fully updated, restart, then reinstall - right click on the driver installation and select "run as administrator," even if you are an admin account.
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I found a help section on an sz driver install guide that said if you have trouble with the device not being connected uninstall the drivers, then try to install the firmware then install the drivers, shall I follow those steps or do drivers first?
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The firmware and drivers are independent of each-other, it doesn't matter the order.
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