XDJ-1000 nothing appearing on jogwheel or touchscreen displays

Hi.  I just purchased the XDJ-1000 (not the mk2) and when I turned them on I see that the USB gets a light along with both loop lights, but the jogwheel display and the touchscreen display show nothing whatsoever and I'm not able to use them for anything.  I wish to try a factory reset, but I don't know how to do that and as these were demo units at a store the only return option I have is a refund which I'd rather not do so any and all help with fixing this would be appreciated.