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Upfader not working correctly

My DDJ-400 upfader of channel 1 is not working correctly. Is it fault in my software or in my controller? Please help.

DeepZ

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Does it do the same thing if you use a different USB cable, a different USB port, or even a different computer?

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Haven't tried with other Laptop yet but it's not working with different usb cable or with different usb port

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Are you on a Mac or PC? We can try and troubleshoot the MIDI signal first.

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