Redkordbox not regconize my account

So I just got my first controller, DDJ RR. It have a redkordbox key in it. However, when I press activate in Redkordbox, the app required login again. When I type my password and my email of my account, it said my password or email not correct, I have tried it for many times and make sure my login info is correct. However, it still not work. I'm using Windows 10 on Lenovo Thinkpad 2016. What should I do?

Nhan 2017年04月27日 16:59

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Go to kuvo.com login page and try to reset your password using the "Forgot Password" link.

Pulse 2017年04月27日 17:38 0 票

Thanks, I have tried it and still not working

Nhan 2017年04月27日 19:12 0 票

Are you able to login to the KUVO site with your credentials?

Pulse 2017年04月27日 22:50 0 票

Yes I'm still able

Nhan 2017年04月28日 06:29 0 票