Have a feature request or suggestion? Post your idea here!

投稿

6フォロワー フォローする
0
Avatar

rekordbox dj not working

I recently installed rekord box 4.0 and accepted the 30 trial. My computers date/time reset and rekord dj rudely ripped all the new gizmos and gadgets stating my trial expired. I have tried reinstalling and deleting all registries that can find and still I am unable to take it for a spin. Any

suggestions from the tech help crew would be greatly appreciated...

adam brill 回答済み

正式なコメント

Avatar

Solution!

For users who cannot start trail, please advice them to do the following steps.

  1. Open the file named "activations.xml" with Text Edit or Notepad depending of their platform.
    The file is located in the folder below:
    Mac: /Users/[user name]/Library/Application Support/Pioneer/rekordbox
    Win: C:\Users\[user name]\AppData\Roaming\Pioneer\rekordbox

  2. Delete two lines which start with "<init_done ..." and "<trial ...". If you don't have both lines, just delete one of them.

  3. Restart rekordbox.

  4. Make sure you input administrator's password (for Mac) / click Yes (for Win) on starting up.

If you have any information as to what might have changed on your system prior to the trial expiring, please provide those details here so the rekordbox team can investigate the cause.

Pulse
コメントアクション Permalink

投稿コメントは受け付けていません。

39件のコメント

0
Avatar

OLAH Adam. Could you add more info about your computer model & OS??

Usually just needed make a recovery from a restore point system near in time & install again the program but read carefully your recovery options before.

Also you can update the calendar/time options before to try install RB 4 again.

Take Care

Pedro 0 票
コメントアクション Permalink
0
Avatar

Having a very similar issue, I only used RBDJ once. The next time I tried to use it - trial expired. After re-installing RBDJ & restarting my mac, the trial button goes blue when I click on it, but it doesn't actually start the performance mode trial? The software just reverts back to normal rekordbox mode. I'm using a SX2 & would like to try it again to see if it's really worth the money. Any help will be appreciated.

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

Oh btw,
15" Macbook Pro
2.4 ghz i7
16 gb DDR3
512 gb SSD (HD1)
750 gb 7200rpm HDD (HD2 - optical bay)
Thanks

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

Ahh alas its a problem with Mac and Windows...

Windows 7 64 bit
Toshiba satellite s5120
I think I've figured out the problem. I just installed rekordbox 4 on a separate computer and it worked fine. The issue is you need to locate all binaries and master file records for rekordbox and delete them (easier said then done as the files may be hidden by defualt by pioneer to avoid mistaken deletion). That should solve the problem unless pioneer pioneer software has some unknown way of checking for already trials used for a computer (highly unlikely but possible).

adam brill 0 票
コメントアクション Permalink
0
Avatar

Thanks for your response.
The software has only been available for a couple of days, so it's obvious that the trial can't have expired yet. I'm not gonna start hunting for hidden files, If Pioneer isn't interested in helping potential customers sort out issues right at the start, you can bet it'll just get worse as time goes by. Pioneer can either give me a proper fix or I won't spend money with them - simples.

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

@Arthur > We are certainly interested in helping you, but 12 hours is an unreasonable expectation of time to solve your issue.

As @adam noted, you can try a full delete / reinstall of the software. I'm not sure what caused your trial to expire prematurely. Follow these steps to fully remove / reinstall rekordbox on a Mac:

1) Backup your database (either through the software using File > Library > Backup Library, or by copying the database file:

~/Library/Pioneer/rekordbox/datafile.edb

2) Remove the following folders:

~/Library/Application Support/Pioneer/rekordbox
~/Library/Pioneer/rekordbox

3) Remove the rekordbox application file, empty the trash once you've done the above.

4) Reinstall rekordbox from the package file.

5) Open rekordbox and login to your KUVO account.

Please let me know if this works or if you need additional instructions / assistance.

Pulse 0 票
コメントアクション Permalink
0
Avatar

Thanks for your assistance Pulse.
I did as u said (removed the files & app).
However it still does nothing when I click on 'start trial'.
Everything seems fine, I have my controller plugged in, yet the performance mode just doesn't activate anymore. Wierd!!

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

Okay, I'll have to ask the engineers what's up with that not working - give me a day for Japan time! ;)

Pulse 0 票
コメントアクション Permalink
0
Avatar

@pulse might I suggest it be an open iquiry for Mac and PC users, as it seems to be a wide spread issue. Cheers to Japan!! We're banking on your superiority.

adam brill 0 票
コメントアクション Permalink
0
Avatar

@adam > Indeed, it would likely be an activation issue (platform-independent). I'll post when I hear back.

Pulse 0 票
コメントアクション Permalink
0
Avatar

Hi all,

Iám have a some problem, install her Rekordbox 4.0, but don't delete a old 3.3, in my install iám haver bleu trial activation button, but don't open performance display...
any help?

Guedes Jr 0 票
コメントアクション Permalink
0
Avatar

One Japan day = Four rest of the world days.

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

Sorry guys, they're swamped with inquiries and all the while trying to create and implement solutions to the problems reported thus far. As such, they haven't yet answered, you'll have to wait at least over the weekend.

Pulse 0 票
コメントアクション Permalink
0
Avatar

Guys in Japan are swamped releasing new XDJ700's - Lol!!

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

any solution to our problem? I tried updating to the new thinking that could have resolved, but nothing, still unable to activate the DEMO MODE

Guedes Jr 0 票
コメントアクション Permalink
0
Avatar

Yes friend, but no luck, same problem. :( I'm try upload img here, but no have this option....

Guedes Jr 0 票
コメントアクション Permalink
0
Avatar

@Guedes Jr > Can you please post a screen shot of your rekordbox Preferences > License page? You can block out the license key number.

Pulse 0 票
コメントアクション Permalink
0
Avatar

Sorted out my issue. Thanks.
I can finally test this software & perhaps spend some money!!
Thanks again.

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

@Guedes > Can you please try updating to 4.0.1 and try again?

Pulse 0 票
コメントアクション Permalink
0
Avatar

@Pulse > Not worked, downloaded and installed the RB 4.0.1, but is just like the video I posted yesterday, quit testing the RB not know what else can this there,

down copy of my activation file
<activation_info>
<init_done feature="rekordboxDJ" version="1.0"/>
<trial feature="rekordboxDJ" version="1.0" status="expired" start_time="27 Oct 2015 22:43"
expired_time="27 Oct 2015 22:43"/>
</activation_info>

appreciate the help.

Guedes Jr 0 票
コメントアクション Permalink
0
Avatar

Guedes Jr.
You have not made the changes to the activation file as suggested by Pulse.
Why not?

Arthur Eschner 0 票
コメントアクション Permalink
0
Avatar

Hi,
I've done all the changes suggested in this post, but unfortunately none worked for me. Try unistall RB, edit Atctivation.XML, delete .XML, having lost up my music library, I am not formatted the MAC, and will not do because it would be complicated reset two years of work, honestly I do not understand what may be occurring...

Guedes Jr 0 票
コメントアクション Permalink