@Steve > Need a bit more info - which unit are you using and if there is an error message, please post a photo.
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complete lock out
lit up but nothing works had error msg earlier which said ch1 jog ucom error ch2 job ucom error help!
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can you give me an E Mail address and I can send you a video from my phone to show you what happened.. I have since returned the unit to the company that I bought it from who are sending it away for investigation... 
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That image is tiny and I can't see anything... could you post a larger version?
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This is what it says
VERSION INFORMATION
SYSTEM Ver 1.80
SUB ver 7f.ff
APL Rev. 3751
KERNEL Rev. 3752
LANGUAGE ENGLISH
MAC_ADDR 74:5e:1c:5a:36:fa
[CH1] JOG uCom Error!! [CH2] JOG uCom ERROR!!
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When I turned off the unit the deck lights went out but the LCD Panel stayed lit and would not go out until I unplugged the unit from the mains....
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Have you tried force-updating the firmware?
Has the hardware been bumped or dropped at all?
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the hardware was working fine at home the night before it locked out, it stayed on the table as was not moved so its not a problem with movement or being dropped.. Couldn't force updating as nothing would work! The following day when it started working again I took it back to where I bought it and we managed to update the firmware to 2.10 .. I don't think the guy at the shop believed me until I showed him the video..
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So the update did or did not take place?
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The following day when I took the unit back to the shop it worked and we were able to update the firmware..
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And is it working now?
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