DDJ SX connection failed

When trying to update my SX to the latest firmware the program says the device isn't connected? I've followed the guide and the device is in update mode, I've also tried the other usb ports and unplugged all other usb's but the problem still persists, is it a problem with the device itself?

callum Bates 2018年01月16日 16:34

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Have you tried a different USB cable / USB port?

Pulse 2018年01月16日 18:43 0 票

Yeah I tried another cable and all my USB ports

callum Bates 2018年01月16日 18:45 0 票

What OS are you running?

Pulse 2018年01月16日 18:46 0 票

Windows 10

callum Bates 2018年01月16日 18:47 0 票

Does the SX appear on the devices list (when not in update mode)?

See this guide for some information on getting there.

Pulse 2018年01月16日 18:50 0 票

No, when I connect it it says the device has malfunctioned and cannot be recognised

callum Bates 2018年01月16日 18:52 0 票

Have you tried uninstalling and reinstalling the drivers?

Pulse 2018年01月16日 18:56 0 票

I only installed the drivers this afternoon so I don’t think that’ll be the issue

callum Bates 2018年01月16日 18:58 0 票

It certainly could be... were you in an administrator profile when you installed them?

Pulse 2018年01月16日 18:59 0 票

Shall I uninstall and reinstall them anyway? And yeah I was

callum Bates 2018年01月16日 19:00 0 票

Yes - uninstall, ensure Windows is fully updated, restart, then reinstall - right click on the driver installation and select "run as administrator," even if you are an admin account.

Pulse 2018年01月16日 19:01 0 票

I found a help section on an sz driver install guide that said if you have trouble with the device not being connected uninstall the drivers, then try to install the firmware then install the drivers, shall I follow those steps or do drivers first?

callum Bates 2018年01月16日 19:09 0 票

The firmware and drivers are independent of each-other, it doesn't matter the order.

Pulse 2018年01月17日 00:35 0 票