XDJ-RX2 will not start up in update mode

Do those buttons work normally in regular use?

Are you pressing the buttons before you turn the unit on?

Thanks for the reply.

Ah, the USB stop buttons don't appear to be working.... and I had noticed the record functiion wasn't working either.

Yes, I've been pressing both buttons before turning the unit on. 

Does that mean a service is required?

Many thanks 

The reloop/exit button is working fine btw.

Yes - I'd recommend having it inspected / serviced as there may be a problem larger than just the switch (button). Please contact a Pioneer DJ authorized service centre in your region.

Were you ever able to solve this issue @rdsl1975? I am having the same one...the USB stop buttons don't work. All other buttons seem to operate correctly.

I did - but I had to send it to a Pioneer authorised service centre - and it transpired it was the previous Pioneer service centre which had actually created the problem when they have opened up to fix a previous issue with the tempo slider failing ....  Back to the vinyl!  So much less can go wrong with those.  

Blah - tell me about it!! I actually got this controller to do more vinyl spinning, was super disappointed by the preamp quality on my DDJ1000.

Do you remember how much the service cost was?

I looked back... £126 - Real Electronics in Leeds.  It may have been more to get the unit there and back from London.  They were very efficient.