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DDJ400 + Windows 10 Home gives no sounds

Hey guys,

I just got DDJ400 and I plugged it to amplifier but it's gives absolutely no sounds - screen below

As you see rekordbox actually playing something but there are no sounds passed from software at all. I did my own research which led me to new drivers from the site https://www.pioneerdj.com/pl-pl/support/software/controller/ddj-400/ I did update but nothing happened. I checked Device Manager and DDJ400 is recognized correctly.. To me personally it all looks like a drivers issue that I cannot overcome. I checked all details from the site https://faq.pioneerdj.com/product.php?c=658&lang=en&p=DDJ-400&t=faq everything is set as per those instructions.

I want to clarify one thing - I'm new in this field and I might have missed something. Guys please help me out. It would be much appreciated

Cheers

Kamil Osiczański 2021年05月07日 16:20

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Hi Kamil,

Do you have the DDJ-400 selected as the audio device within rekordbox, but also NOT in use by Windows as an output device?

Pulse 2021年05月07日 16:51 0 票

Hey,

Thanks for quick response.

Below you can find my current setup :

In my recognition - it should looks like this. If I'm wrong, please correct me.

Kamil Osiczański 2021年05月07日 17:10 0 票

Okay, so you need to switch the Windows default audio output back to your internal audio device, not the 400.

Pulse 2021年05月07日 17:15 0 票

I just did but as you see in red rectangle there no green volume there at all. No sounds recognized

Interesting thing is - when I pull out USB cable (original dedicated for DDJ-400) my laptop immediately catch sounds. That's why I thinks issue is about soft. I'm still stuck.

Kamil Osiczański 2021年05月07日 17:25 0 票

I just found this : https://www.pioneerdj.com/-/media/pioneerdj/downloads/other/troubleshooting/troubleshooting_001_e_v014.pdf and I got everything set as in CASE4

screenshot

Kamil Osiczański 2021年05月07日 17:48 0 票

Can you please try disabling the PC Master Output in rekordbox to see if it works normally?

Pulse 2021年05月07日 19:16 0 票

Sadly still nothing. Any other ideas? If I will not solve it until Monday, I will return it to store and instead buy Serato. I'm kinda disappointed because I thought Pioneer could deliver good quality equipment..

Kamil Osiczański 2021年05月08日 09:35 0 票

Device manager :

Kamil Osiczański 2021年05月08日 09:41 0 票

@Kamil > You don't have anything assigned on the rekordbox master output....

Pulse 2021年05月10日 22:55 0 票

"Can you please try disabling the PC Master Output in rekordbox to see if it works normally?

Pulse Friday at 21:16 "

You asked me to do it in previous comments - it was done and still nothing has happen. If you would scroll higher in this thread, you would see screenshot with visible PC Master Output as DDJ400 and still no sounds. Any other ideas?

Kamil Osiczański 2021年05月11日 08:25 0 票

Here...

Yes, the PC MASTER should be disabled, but you should still have the DDJ-400 WASAPI : MASTER in that box.

Pulse 2021年05月11日 15:39 0 票

Can you share any article about PC MASTER? What you mean by this? Where to turn it off? I found only this https://www.pioneerdj.com/en/product/features/software/rekordbox-dj-pc-master-out/

Kamil Osiczański 2021年05月12日 16:54 0 票

Un-check the box at the top of the Audio page, right beneath the DDJ-400 device as the selected audio interface:

Pulse 2021年05月12日 23:21 0 票

Guys thanks for all tips but controller came in with broken motherboard. Now it's been replaced and it's works fine. Cheers

Kamil Osiczański 2021年06月19日 09:10 0 票