XDJ-RX reset factory

Hi. My XDJ-RX is having some weird behavior (Hot Cue B stopped working in both decks and only them. A, C and D are working well). I tried updateing firmware but I think I already have the latest version, so the update screen shows me Its done and that I can reboot the device but it didnt update. Is that possible to replace the firmware or to reset factory?

Ricardo Assis 2021年02月15日 18:34

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Ricardo,

There is no factory reset as that only clears the preferences (such as time mode, auto cue, master tempo, etc).

You can certainly try re-flashing the firmware.

Pulse 2021年02月16日 00:08 0 票

I'm trying to re-frash it... But its not running. I put the pendrive with last UPD file (2.21), turn it on pressing [USB1 STOP] + [RELOOP/EXIT]. I required me to insert the pendrive. I inserted and it goes to update page. But before update starts, it shows me it finished in the screen (the percent bars in the background are empty. Nothing was done).
So, re-flashing is not happening. What can I do?

Ricardo Assis 2021年02月18日 12:35 0 票

Sorry -- the next thing would be to contact a Pioneer DJ authorized service centre in your region to have your RX inspected and/or repaired.

Pulse 2021年02月18日 17:45 0 票

There is no one in Rio de Janeiro, Brazil... :-(

Ricardo Assis 2021年02月18日 18:16 0 票

@Ricardo > We do have support in Brazil - contact them here.

Pulse 2021年02月18日 18:26 0 票

Its 550Kms from my house...

Ricardo Assis 2021年02月18日 18:34 0 票

I understand that may be the case, but if you call them first, they can direct you on what other options are available if service is required. Thank you.

Pulse 2021年02月18日 18:35 0 票