No sound in chrome and some other software with DDJ-RX in Windows 10 x64

Hello

I have a problem with my DDJ-RX.

I created a video for explain the program: http://nagyaliz.hu/DDJ-RX-problem.mp4

The Rekordbox and the Windows has a sound with DDJ-RX, but the Chrome has no sound.

Config: Windows 10 x64, Intel 6700K - 16GB RAM

I use the latest firmware (1.04) and driver (1.100), but the windows use the Generic USB audio driver by Microsoft.
Version: 10.0.14393.0
Release date: 15.07.2016.

I already tried with other USB port (USB 2.0 and 3.0 also).
I restart the drive and computer
I tried with other computer (2 laptop, both with Intel CPU and Windows 10 x64)
I tried to reinstall the Windows

What do you think, is it a software problem or a hardware problem?

May be do you have a beta Windows driver for DDJ-RX?

Thanx!
Gábor Torma

Gábor Torma 6 de Janeiro de 2017 16:40

Comentário oficial

Hello Gábor,

DDJ-RX engineers tested this issue using several web browsers, Google Chrome55.0.2883.87, Internet Explorer11.0.38 and FireFox50.1.0.

They were able to hear the audio from Youtube on DDJ-RX via Internet Explorer and FireFox. However, no audio is output from DDJ-RX via Google Chrome.

Google Chrome may have some issues. If you want to output Youtube audio from DDJ-RX, please use Internet Explorer or FireFox.

Thank you for your kind cooperation.

CRM, Pioneer DJ

Keiko 20 de Janeiro de 2017 07:06

Publicação fechada para comentários.

Data Votos

6 comentários

Gábor Torma 15 de Janeiro de 2017 09:28 0 votos

Hello

Thanx for your test. I know Firefox and IE works...

Not only Chrome has a problem.

The flowing program also not working with DDJ-RX:

- VLC (no error message, only crash the app. You can check the crashdump: http://nagyaliz.hu/crashdump.txt)

- Media Player Classic x64 1.7.1 (error message: https://www.screencast.com/t/yqmodENvxY)

- Daum PotPlayer (error message: https://www.screencast.com/t/b4sPphMx)

- Aimersoft Video Converter Ultimate (no error message, only no sound)

- Foobar2000 (error message: https://www.screencast.com/t/2HrejhmgOIEe)

- Winamp 5.666 Lite (error message: https://www.screencast.com/t/GRjEhZuuuVp)

Please provide usable Windows 10 x64 driver. You support it.

Thanx!
Gábor Torma

Gábor Torma 25 de Janeiro de 2017 18:50 0 votos

Hello Gabor,

The driver is designed for DJ applications only, so that it supports specifically ASIO and WASAPI on Windows.

The driver does not support DirectSound due to its large latency.

Thank you for your kind understanding.

CRM, Pioneer DJ

Keiko 26 de Janeiro de 2017 10:39 0 votos

Is DDJ-RZ have the same problem?

Gábor Torma 27 de Janeiro de 2017 08:39 0 votos

I solved the problem:

Chrome: I use --force-wave-audio switch: http://www.bluesmoke.ro/en/cum-sa-rezolvi-problemele-audio-in-google-chrome/

PotPlayer: I use WaveOut output: https://www.screencast.com/t/sexyj0sFk5

Gábor Torma 29 de Janeiro de 2017 11:26 0 votos