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Not allowing me to update firmware for DDJ RZX

I am using a mid 2012 Macbook Pro 2.5ghz 16gb RAM El Capitan, currently on version 1.3 trying to update firmware to 1.5, the file is not zipped when I download, I click and it starts the download and stops around 9% and prompts message saying "An error has occured (9) It was not possible to update the program". Also I am only getting white noise out of my headphones, no music and no clue why, volume appears to be on, someone please help!!

Brandon Arthur Robbins Respondido

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Hello Brandon,

You might have failed updating the firmware.

Please click the red-circled update instructions to download the document.

Then, make sure to follow all the steps in the update guide.

https://www.pioneerdj.com/en/support/software/ddj-rzx/

1. First, connect the USB A of RZX and your Mac.

2. Be sure to press [SHIFT] and [SYNC] button while turning the power switch on to launch the update mode before updating the firmware.

Thanks,

CRM, Pioneer DJ

Keiko
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