@Jeff > There is no factory reset for those kinds of issues. With regards to the CDJ not reading CDs, that could be a mechanical issue and would need to be inspected / repaired at a service centre. You can find the one nearest you or an authorized shop by contacting technical support via the links to the right.
As for the starting right away, it sounds to me like you don't have AutoCue enabled. Simply press and hold the TIME MODE / AUTO CUE button for a couple of seconds and you should see "A.CUE" illuminate in the display, just below the player number.