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[SOLVED] CDJ-2000 NXS and Rekordbox 3 (or 2) and Mac - I can no longer load tracks...

0) Have you read the "READ ME FIRST" thread in its entirety AND TRIED THE SOLUTIONS THERE before posting: Yes, I swear it!

1) Operating System: OSX 10.9.4

2) OS Type: 64bit, 32bit

3) rekordbox version: 3.0.0 rev.2369-3280

4) Using LINK: Yes

4a) LINK Connection method: BT HomeHub 5 - CDJ-2000NXS wired, Mac wireless

4b) Using with CDJs: Yes v1.22 x2

5) Hard drive / Flash drive / SD card file system: Hard Drive MacOS Extended (Journaled)

5a) Does the device have multiple partitions: No

5b) If it's a flash drive, is it a U3 device: N/A

5c) With what utility did you format the device: OSX

6) Have you scanned your files for errors: Yes

7) Have you scanned your drive for errors: Yes

8) Is rekordbox crashing at all: No

8a) If crashing, is it resulting in: N/A

8b) If not crashing, are there any error messages: Yes - on the CDJS: E-8302 Cannot Play Track(C7D9)

9) Are you able to repeat / reproduce the problem: Yes

9a) If yes, can you do it consistently: Yes...

10) Does the problem occur with one specific song: No

10a) If yes, please post a link to it:

11) Any other notes regarding your setup only:

12) Provide as much detail of the issue here:

I have 2 CDJ-2000 Nexuses connected to my iMac. The CDJs are wired to the router (BT Home Hub 5) and the iMac is connected Wirelessly. It has always previously worked, but since installing Rekordbox 3 it no longer works. I just upgraded to the latest CDJ-2000NXS firmware and no improvement. I also tried going back to the previous version of Rekordbox 2.2.4 and it no longer works.

Whenever I try to play any track from my library it initially displays the waveform, but then the selection knob starts flashing, the waveform disappears and it says "NOW LOADING..." before eventually saying "E-8302: CANNOT PLAY TRACK(C7D9)"

I have unplugged and reconnected the wires, rebooted my Mac, reconfigured my wifi on the Mac, rebooted the router, swapped connection sockets, etc. and nothing works! Really really angry right now, and wasted about 2 hours of my evening.

Chris Salt 28 de Julho de 2014 21:07

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15 comentários

@Chris > Have you tried connecting the iMac by ethernet to the router and disabling your wifi completely?

Pulse 28 de Julho de 2014 21:19 0 votos

Hi Pulse, thanks for the quick reply. Ok, just completely reorganised all my cables and connected the iMac to my router with an RJ45.

Most of the tracks now seem to work, but anything imported from iTunes is still failing... not sure why.

Is this something that's being actively investigated by Pioneer engineers then - something to do with Mac OS 10.9.4 killing the wifi Rekordbox connectivity?

Thanks again.

Chris Salt 28 de Julho de 2014 21:32 0 votos

Actually, the iTunes tracks may never have worked through Rekordbox due to DRM issues - I think I burned CDs for those tracks from iTunes itself. Still sometimes getting random error messages when loading tracks, but it does seem to mostly be working now.

Chris Salt 28 de Julho de 2014 22:28 0 votos

Yeah, the DRM'd tracks certainly won't work (there's a work-around which allows you to right-click and "Create MP3 version", or AAC depending on what your encoding settings are), but other non-DRM tracks should load.

As for the WiFi issue, it _should _be able to load them if that's the only network you have connected, but I have seen some routers which don't properly bridge traffic between the wireless and wired portions of the network - on those even things like iTunes sharing to an Apple TV is trouble.

As far as possible solutions go, I'm going to see if the engineers have any suggestions, so sit tight!

Pulse 29 de Julho de 2014 04:04 0 votos

Thanks Pulse. Just to confirm, I've had no problems with my router and the CDJs and my iMac in the past - my BT HomeHub 5 has been very reliable.

It's either the MacOS X 10.9.4 that's triggered the WiFi problems, or it's the Rekordbox 3 upgrade.

Tonight I've had a long mix session with the wired setup, and I'm still getting E-8309s (E-8302s? Can't quite remember), delayed track loads, and EMERGENCY LOOPS due to loading issues... and these are with non-DRM MP3s that I've bought or received as promos, via wires not WiFi.

Any help/updates from the Engineers would be appreciated. Sitting tight!

Thanks,

Chris

Chris Salt 29 de Julho de 2014 21:53 0 votos

Interesting I had this issue last weekend when I used Rekordbox 3 via Ethernet to a router at a venue. Full Nexus setup and had the same error with loads of track in my library..

Richie 2 de Agosto de 2014 19:45 0 votos

@Chris > Requesting a follow-up to see if you're still having this issue with any updates of either rekordbox or OS X?

Pulse 11 de Fevereiro de 2015 00:51 0 votos

Absolutely no progress on this. Still very angry about it. I think I need to phone up Pioneer Tech Support and log an official ticket, because this is absolutely shocking.

Chris Salt 20 de Fevereiro de 2015 17:36 0 votos

What you've got here is an official ticket - I have a direct line to the engineers through our system here.

Are you still running a system with the same specs as noted above or have you updated the OS / firmware? I presume you've also updated rekordox to 3.2?

Pulse 20 de Fevereiro de 2015 19:21 0 votos

Ok, thanks Pulse. The problem still affected me a month ago with 3.1 of RekordBox. Just downloaded 3.2 and will try again shortly.

(When I last tried I could only load about 10% of my tracks - really ruined my mix.)

Chris Salt 20 de Fevereiro de 2015 19:42 0 votos

@Chris > Where is your music source? Internal / External?

Pulse 20 de Fevereiro de 2015 19:44 0 votos

External - not a NAS, though, a directly connected disk.

Chris Salt 20 de Fevereiro de 2015 20:27 0 votos

Thanks - I assume USB?

Can you also please test the connection issues with a single player connected directly via ethernet to the iMac?

Also, is the firewall disabled?

Pulse 21 de Fevereiro de 2015 01:03 0 votos

Ok, just tried it out again with RekordBox 3.2 and everything seems to be fine now! Thanks for the prompt to check.

I haven't read the 3.2 release notes, but was this something consciously rectified in this release?

FYI, the external disk connection is via Thunderbolt (not USB), and firewalls are disabled. The iMac is connected to the router via Wi-fi.

Thanks,

Chris

Chris Salt 21 de Fevereiro de 2015 10:29 0 votos

All publicly documented changes are here: http://rekordbox.com/en/download/releasenotes.php

The drive issues could well be due to the connection over Thunderbolt. Please let me know if there are any further issues.

Pulse 22 de Fevereiro de 2015 05:21 0 votos