Could you please post the crash log?
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Trouble with rekordbox
Hey guys,
I have troubles opening rekordbox. Everytime when i press on the .exe file on my windows 8 computer, an error comes and said 'Unexpected Application Error' and after that, a window opens with the crashlog. Well, i try diffrent things to clean this up, but nothing is helping me. A while ago, i had this problem also but then i could open rekordbox, but not playing music or setting cue´s or something. Older versions are still working well, but not when i want to play/edit music files in rekordbox. It gaves me all the time the same error.
Sorry for bad english.
Please help.
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This is one of them
4dd32f7b-76c6-4ea1-b6b1-84279bd3a6bd.dmp
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Is that the most recent one?
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Yes it is.
Here to download.
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Perfect, thanks - I'll pass this to our engineers for further info.
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Okay, how long does it takes? I have 5 gigs in this weekend :P
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It depends on how busy they are on a Friday in Japan.
Do you know which version of rekordbox you're using? Have you recently updated the software or installed any Windows service updates?
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Allright. I had rekordbox 3.2.0 before, and working with it to export tracks to my USB devices. But like i said, i cant fix any cue's or something else. When i drag a music file into the 'window' above to play a track or edit it, this error comes up and rekordbox close. Yesterday i thought hey, lets do this update to the latest version maybe it works, but also in the latest version i have this troubles. And no i don't have any windows updates, windows 10 is in line thats all... sorry for bad english :) hope you can help me, i have this for a half year now :(
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If I had to guess, I'd say the error is likely with the graphics card / drivers. Can you send those details along as well - what model graphics card/chipset and which drivers are being used?
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Sorry i don't know where i can find this information....... ATI Radeon 5450? Is this what you mean..... sorry :P
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That's the one! Does it give you the driver details as well?
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The version? 8.682.1.0 is the drivers version
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Thanks - I'll pass the info along and hope to hear back quick-like when they get to the office later.
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Hi Naisly,
Would you try updating your graphics driver to solve the crashing?
http://support.amd.com/en-us/download
They provide a utility software to detect a device and install appropriate driver software.
Thanks,
CRM, Pioneer DJ
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Hey it works! It loads the waveform now, but now i have another problem. When i play a track, it plays super fast without any noise....... and yes i have my volume on.
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Would you please try resetting Audio in [Preferences]?
The steps to reset Audio is as follows:
1. Open Preferences > Audio to show the dropdown menu.
2. Select any other audio device than the current one.
3. Select an audio device you really want to use.
Thanks,
CRM, Pioneer DJ
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@Naisly > To follow-up on @Keiko's note, you may also have the audio settings to something other than 44,100Hz - please make sure the sample rate matches the setting for your audio interface.
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Yeah thanks man! I fixed it with your help. It was the audio setting (Asio Audio) and not (Windows Audio).
Thx
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