complete lock out

@Steve > Need a bit more info - which unit are you using and if there is an error message, please post a photo.

can you give me an E Mail address and I can send you a video from my phone to show you what happened.. I have since returned the unit to the company that I bought it from who are sending it away for investigation...

That image is tiny and I can't see anything... could you post a larger version?

This is what it says

VERSION INFORMATION

SYSTEM    Ver 1.80

SUB    ver 7f.ff

APL     Rev. 3751

KERNEL  Rev. 3752

LANGUAGE   ENGLISH

MAC_ADDR  74:5e:1c:5a:36:fa

[CH1] JOG uCom Error!!  [CH2] JOG uCom ERROR!!

When I turned off the unit the deck lights went out but the LCD Panel stayed lit and would not go out until I unplugged the unit from the mains....

Have you tried force-updating the firmware?

Has the hardware been bumped or dropped at all?

the hardware was working fine at home the night before it locked out, it stayed on the table as was not moved so its not a problem with movement or being dropped.. Couldn't force updating as nothing would work! The following day when it started working again I took it back to where I bought it and we managed to update the firmware to 2.10 .. I don't think the guy at the shop believed me until I showed him the video..

So the update did or did not take place?

The following day when I took the unit back to the shop it worked and we were able to update the firmware..

And is it working now?