ddj-rr set up help!!

Hello, I am new to djing, I just purchased the Ddj-RR. I installed all the latest versions of rekordbox and driver firmware. Rekordbox works fine but when I plug in my controller and press any button it isnt recognized through rekordbox. Ive tried unistalling and reinstalling the software and firmware multiple times and power cycling the controller and nothing. Can anyone help on what the problem might be, Thanks