Unexpected Application Error - connecting my DDJ.

Hi there,

I have recently purchased a DDJ-RB.

After install Rekordbox to version 4.2.1. When i open it without the DDJ connected it is fine but as soon as i plug in the DDJ, Rekordbox crashes instantly with an 'Unexpected Application Error'. I have updated my display adaptor as suggested.

I have restarted the computer numerous times, plugged the DDJ in different USB ports, uninstalled and reinstalled Rekordbox but still the same problem. whether i plug the DDJ in first then open Rekordbox or vice versa the application quits with the same message...'Unexpected Application Error'

Just to confirm, i have a 64-bit pc with 12gb of RAM running Windows 10. But cannot use the DDJ-RX or Rekordbox together without the program crashing instantly with the 'Unexpected Application Error' message.

Please can you advise me on how to resolve this.

See this link for the crash log. https://dl.dropboxusercontent.com/u/9048951/b2903258-e707-4892-b0aa-6446c8b02f82_4.2.1.0030.dmp

Thank you.

woontienwei 14 de Agosto de 2016 18:15 Respondido

Comentário oficial

Hi woontienwei,

Sorry to hear about these issues. Could I please direct you to file a support inquiry here?

Our rekordbox team will be happy to assist you.

Tomoharu Kirihara 15 de Agosto de 2016 00:10

Publicação fechada para comentários.

Data Votos

11 comentários

Close Rekordbox and power off the controller.

Power on controller.
Start Rekordbox.
If no audio, select Line audio for DDJ-RB, then once it has initialized, select ASIO audio.

Daniel 15 de Agosto de 2016 05:39 0 votos

Hello Daniel,

It is not I don't have audio - It crashes when I connect to the DDJ-RB. Even if I follow your instruction. It doesn't work too. It still crash.

Best

Tien

woontienwei 16 de Agosto de 2016 19:03 0 votos

Hey , did you get solve the problem? The same happens to me.

Antoniorodriguezgarfia 27 de Agosto de 2016 15:32 0 votos

Hey I'm having the same problem, what was you solution woontienwei?

Akshithc 29 de Setembro de 2016 23:46 0 votos

There are solutions of this issue.
- Update Windows OS
- Update Graphic driver
- Uninstall and reinstall the ASIO driver without connecting DDJ.

きりぼー 30 de Setembro de 2016 00:07 0 votos

All,

Hope this thread will help you.

https://forums.pioneerdj.com/hc/en-us/community/posts/210327223-DDJ-RX-no-longer-working-with-Rekordbox

Tomoharu Kirihara 30 de Setembro de 2016 00:17 0 votos

Hi again,

I've tried both of the comments listed above but it still says Unexpected Application Error every time i plug in the DDJ RB. I actually have a few gigs coming up and my old controller broke and so I really need this to work fast. Please help! Thank you in advance!

Akshithc 1 de Outubro de 2016 00:02 0 votos

Hi Akshithc,
First of all, please let me know what's the spec of your computer.
You can refer to the below information.
https://rekordbox.com/en/support/system.php

Tomoharu Kirihara 1 de Outubro de 2016 09:11 0 votos

Hi,

Thanks for the response. I have Windows 10, Intel processor Core i5, 8GB of ram, still have 112GB space left, Speakers are realtek high-def audio (computer's speakers), usb 3.0, usb cable connects to controller. I believe all of that follows the guidelines. Also my computer is ASUS TP500L.

Akshithc 1 de Outubro de 2016 16:08 0 votos

Thank you for the information.
We are sorry to trouble you, but could you post the crash logs into our ticket syatem from here?
https://rekordbox.com/en/support/inquiry.php
Our rekordbox team will investigate them.

Tomoharu Kirihara 1 de Outubro de 2016 21:35 0 votos