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Skipping and Sound Issues w/ DDJ-RB

So I just received my DDJ-RB today and from the start I have had issues with it. When I start playing a song its fine but after a few minutes the sound output will start either skipping, lagging, slowing down to almost a full stop or making a terrible saturating noise (I have a video of that sound but unfortunately I can't post it here). However none of that can be heard in my headphones that is connected to the controller (except for when it slows down)

 

When it slows down, sometimes the program freezes, sometimes everything works fine except all controls relating to the song (mixer, fx, cfx, etc...), I have checked through task manager how much ressources it was using and I still had plenty of RAM left unused (2+gb unused) and the CPU was only at around 25% usage

 

I have checked the forums, tried uninstalling the drivers, reinstalling them, making sure I was up to date with everything on my computer, uninstalled drivers and reinstalled again, rebooting the computer, reinstalling the firmware for the DDJ-RB, playing around with the buffer (I think I have tried every combination of settings in the utility manager), but none of that seemed to solve the problem.

 

This problem is especially bizarre because when I don't use the ASIO driver and instead use windows audio none of this happens tho the headphones don't give out any sound when listening to CUEd songs which apparently is normal.

 

Also I'm running Windows 7 x64 on a gaming computer I built 2 years ago so I have plenty of RAM and CPU power.

 

If somebody has a solution do tell me.

Thank you!

Jacques Andrieux Respondido

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Hi Jacques Andrieux,

Sorry for the trouble. Please file a support inquiry here and our rekordbox team will be happy to assist you in troubleshooting this issue.

Tomoharu Kirihara
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Have you adjusted the buffer size of ASIO driver?

Tomoharu Kirihara 0 votos
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Yep, tried pretty much every combination of buffer, kernel drivers and bit depth, to no effect.

Jacques Andrieux 0 votos
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