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not getting sound through headphones on ddj-1000

i've looked up this issue everywhere on the internet. channel cue is lit but instead of getting sound coming from the headphones , the sound comes through my imac speaker. the fader is all the way down and still get sound through imac speaker. in preferences on the master output i have them set to output 1 and 2 on headphones output they were blank and the only options i had were also output 1 and 2. can someone help? i just got my controller a week ago and ive been trying to solve the problem but so far no progress.  

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Make sure you're running the latest version of rekordbox (5.3.0) and of the DDJ-1000 firmware.  Also, be sure you've installed the DDJ-1000 drivers.

If you've taken these steps and are still experiencing issues, please post a screenshot of your rekordbox preferences audio settings tab.

Mark Gallo 0 votos
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