ERROR XDJ RX2 1.33 ACTUALIZACIÓN AYUDA!!!

Gracias, espero una solución inmediata al problema.

@Cristian > Can you please provide us with a bit more information on this issue?

- What version did you upgrade from?

- What were you doing when the error occurred? (browsing, search, FX, scratch)

- Are you able to repeat the issue? If so, can you capture it on video?

- Are you able to upload the PIONEER and CONTENTS folders from the USB drive to a file sharing service (like Dropbox, Google Drive, etc) and send an email with the link to forums@pioneerdj.com

Gracias!

From version 1.32
-I've happened on several occasions but the last time was simply mixing from one song to another
-The problem has happened to me at least 4 or 5 times in the middle of the shows. I could not record it but I can attach a video that shows the fault.
https://drive.google.com/file/d/17ocXDjvOo8QPHSq5z3UHt6bgzBt4VBvR/view?usp=sharing
-Yes, tonight I'm adding the requested content
I DEMAND AN IMMEDIATE SOLUTION.
THANK YOU

I see from your video that the error occurred while loading a track; can you provide more information about the source and the song itself?

- make / model of the USB drive?

- file format (HFS+ or FAT32)?

- type of file you loaded at that time, and the bit depth / sample rate?

Nice tunes by the way! ;)

Yo he tenido hoy mi primer bloqueo, se quedó congelado, la música fuera y incluso apagando el equipo seguía bloqueado. Solución pronto por favor esto vale mucho dinero para tener un fallo así.

@DJ ISRA > We need more information as to what you were doing at the time the freeze occurred, as well as the information above re: the drive in use. Thank you.

He revisado el video que hice en OBS y justo el momento de bloqueo fue cuando pulse el buton CUE de la pre escucha master 2. uso un XDJ RX2 usando modo performance, Laptop Acer nitro 5 con Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz 16gb RAM. GPU RTX3060. Gracias por la attention prestada.

I'll get you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Gracias!