DDJ-RB disappeared from my iMac

Hi there

On turning on my iMac, the lights on the DDJ RB initially flash, but dont stay on.

The controller is not within the Rekordbox preferences and it is not in the USB tree of my iMac.

I have reinstalled the drivers...uninstalled and installed again, but with no success.

I understand there may be a security issue with Mojave, however i was not prompted of this when re-installing.

Please advise.

If i have to uninstall and re-install rekordbox, will i lose my playlists and cue / hot points etc?

Stephen Hill 17 de Dezembro de 2018 10:34 Respondido

Comentário oficial

@Stephen > What's funny is you watered down 4 responses from our support agent (hardly what I'd consider "very little response") to that one quote, which isn't even accurate as to the conversation that took place.

Here's what I'm going to recommend:

- disconnect the RB
- download the drivers
- within the driver pack, run the uninstaller
- reboot your computer
- run the driver installation
- check that you have bypassed the driver security, per these instructions
- reboot your computer again
- connect the RB
- check the software to see if it's available as an audio device

Pulse 2 de Janeiro de 2019 01:18

Publicação fechada para comentários.

Data Votos

3 comentários

I've had exactly the same problem on my Mac Pro really need help

gabriel koslover 29 de Dezembro de 2018 14:54 0 votos

Ive had very little response....emailed Pioneer who have basically Sid "our drivers re fine, its your computer"

no help

Stephen Hill 30 de Dezembro de 2018 21:21 0 votos