PIONEER DDJ 1000 CONTROLLER JOG WHEEL ISSUES

I HAD THIS CONTROLLER FOR ABOUT 4 DAYS NOW, AND I'M EXTREMELY FRUSTRATED THAT THE JOG WHEELS AND ALLEGED NEEDLES DON'T COINCIDE  WITH ONE ANOTHER. EVERY TIME I ATTEMPT TO SCRATCH OR MOVE JOG WHEEL THE MARKER OR NEEDLE JUMPS AND SKIPS TO A DIFFERENT PART OF THE SONG. I HAVE ERASE EVERYTHING OFF MY LAP TOP AND REINSTALLED RECORD BOX, AUDIO DRIVER, AND FIRMWARE UPDATE. CAN SOMEONE PLEASE HELP WITH THIS SITUATION , OR HELP ME TO ADJUST JOG WHEELS  STEP BY STEP. THANK YOU FOR YOU TIME AND PATIENCE.