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Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.
The last 4 times I have played live I have suffered an audio dropout that usually occurs in hours 3-4 of the set I'm playing.
Its a split second thing that stops the music for no more than 1 sec but its getting really frustrating and I have no idea how to stop it. Last night it happened twice, once in hours 3-4 and then again at the end of the night (last track!) at around 5.5 hours of running.
I also noticed that at some point after the first drop out, I lost the High/Low filter knobs usability and they had no effect whatsoever.
Moved to Rekordbox at the tail end of last year following issues with Serato so really disappointed that after a good few solid months this has started.
Spec I'm running is.....
HP Laptop (1Yr Old)
Intel i5-8250U
8GB Ram
Windows 64Bit.
120GB SSD with 54GB free and all library is on and External HDD.
I have tried adjusting the latency and it's not made any difference.
Any suggestions please?
Thanks!
Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.
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Have you ensured that your computer is free of viruses or other malware? And if so, have you disabled those scanners and any other background tasks / applications which may be taking up system resources?
My SX3 started doing the same thing. On a brand new MacBook.
Sound would cut out with a slight high pitched squeal for about 3 seconds. Happened about every hour or so.