Problem with DDJ-SR2

This month I bought the controller DDJ SR2 and I am having the problems when I'm playing, after the certain time the music hangs and even with play nothing happens, so I restart the software and after spending some time playing, again the problem happens. I contacted Serato support and all recommendations for enhancements and improvements were made even with the LatencyMon test which gave everything ok, USB port change, plugged in power cable, internet disabled, anti virus disabled, all updated diver and I also sent the Dxdiag file to prove that my notebook is totally above the prerequisites required by the software, so the serato support asked me to upload a video reporting the moment the error occurs and I sent, but so far nothing has been done to solve the problem. Yesterday I did the test on another notebook that is also above the prerequisites and after some time playing, when I put some filter it made a little noise and the music crashed.

My Notebook: Dell Inspiron 7000 Core i5 7th Gen - (8GB Ram / 1TB HD / 2.7ghz / Windows10)

Please Pioneer help me with this problem because I don't know what to do anymore!