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Daniyal > I'm sorry, but it's not clear from either the post or the video as to what exactly the problem is... I understand it's not responding as expected, but how? Does it not scratch when you're in playback mode? Does it not pitch-bend? Is it always engaged as scratch?
Does the same problem occur when you switch from deck 1 to deck 3 control?
Yes it's same on deck 1 and 3 , but 2 and 4 are perfectly fine as I'm still using 2 and 4 , so this is what happens 1 and 3 they sense that im touching the jog wheel so they stop what ever is being played on them rite. But when I try to move the track or beat match or as you said pitch-blend it goes crazy . You can see in the video how the track is moving backward and forwards super fast it shouldn't be doing that.. and you look closely on the jog wheel icon on the rekord box you can see the same thing ..
2ndly it's always in the vinyl mode . And yes we did turn the vinyl mode off to see if it solve the issue but the result was the same. What I'll do is that I'll make a detailed video and upload it on YouTube and post a link here
And oh let me tell you how it started initially I started to discover this problem after i updated its firmware back then, now I dont know if its firmware the jog or it's a mapping issue ... as I want to get it fixed but not spend money on a new job and turns out the old one was fine . If you get what I mean
https://www.youtube.com/watch?v=7949m1fdEM0&t=7s
so i have made a video which shows what the problem is please watch them adn give me your professional advice
Thank you..
@Daniyal > What happens if you hold your other hand on the faceplate of the DDJ when trying to scratch on the left deck?
im not surer what you mean by hold other hand , But same thing happens no matter what hand i use. it reacts the same way and the issue remains.
One hand on the faceplate of the DDJ (touching the metal part), one hand on the jog itself.
Well I did what you asked kept my left hand on the ddj face plate the metal one while moving the jog you can see the video hope I did what you actually asked
Thank you for the videos, that was exactly what we needed. I'll pass this to our product team for review and comment.
@Daniyal > The engineers would like to ask you to re-flash the firmware on the controller. If that doesn't work, they believe it to be a hardware issue, in which case, please contact a Pioneer DJ authorized service centre in your region to have your RZ inspected and/or repaired.
Can you please provide me step by step procedure to re flash the firmware to original out of the box version when DDJ RZ was bought. so i can do it right
The firmware update instructions are here. We're not asking you to revert it back to the factory firmware, as it is not possible to downgrade.
@Daniyal > Were you able to update the firmware and did it have the same issue? Or have you sent it for servicing?
@Daniyal > I'm requesting another update; I'll be considering this issue solved if we don't hear back. Thank you.