DDJ SB3 not connected

The problem could be that your computer is not providing adequate power over the USB connection to the DDJ. Please try using a different USB port / different USB cable.

But I tried different computers, it happens same situation, I also bought a 3.0 usb cable to connect, still not working

Don't downvote my comment because it wasn't your solution.

Have you fully updated Windows to the latest version?

Sorry for the downvote, I am using the phone web version, it just a mistake click. I already updated the windows and serato to the newest version

Can you please try updating the firmware (even if you already have the current version)?

It shows me: your ddj sb3 is not connected, error code 0x0E21

In that case, there is an issue with the hardware and it will require servicing - please contact an authorized service centre in your region to have your hardware inspected and/or serviced.

Thank you for ur help

Sir can you help me please my ddj-sb3 controller I'm not getting any sound from it and I just buy it. What should I do

I'm so confused don't know wat to do

@Andre > Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.