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DDJ1000SRT and Serato : 1st use issue

Hello there, I did quite a lot of research before posting so apologies if the answer is stated somewhere. I just received my brand new DDJ1000SRT and gave it a go straight out of the box. I originally didn’t install the driver (my bad) on my Mac (running on 10.14 Mojave) and already had Serato DJ Pro installed on it. When I first plugged the controller it stated that the driver was missing (from the jog). Subsequently I went on Pioneer website and downloaded the driver - authorised the driver to go through security (by typing my password and clicking on the allow button). Since then I can see Serato and Pioneer DJ on the jog wheels but nothing happens on the software. I did try to uninstall and reinstall the driver, restart the Mac. When I check the system status, the Mac does recognise the controller in the USB section. I even tried to check if I missed the driver’s authorisation, going through the “information system” and “disabled software” section, but it was empty. I am very clueless now on to what should be done cause I’ve tried multiple times uninstalling then reinstalling the driver (making sure the controller and Serato DJ Pro were disconnected/closed). Please could you help ? Thanks !
Victor KUOCH

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Try the simple act of opening the DDJ-1000SRT Driver Version Display utility and then close it to see if it connects and starts working.

Pulse 1 voto
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Hi Pulse, thanks for this. I was finally able to get Serato DJ to recognise the controller by uninstalling then reinstalling Serato DJ Pro (taking care of not deleting the crates etc...).

Now I'm facing another issue which is that I don't get any sound out of the speakers (connected through RCA cable via the Master 2 output). I'm able to press play (I see the song moving through) and jump through cue points however the Level indicators (Master Level and Channel Level) are not showing any sign of sound (no colour) whilst the indicator within Serato DJ Pro is moving. I've uninstalled, reinstalled again the driver. I don't think the issue comes from allowing the driver to go through security...

Any thoughts ? Thank you.

Victor KUOCH 0 votos
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Good Morning Team,

I have just started my brand new DDJ 1000SRT. My first problem is that the waveform are freezing on my macbook but can hear the song playing. What have i done wrong

I am operating on macOSCatalina version 10.15.4

very respectfully 

Osman

 

DJ NICE 0 votos
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