DDJ sb3 Not found by Windows PC

Hey team, so I just bought a DDJ SB 3 and my Lenovo LapTop with the latest Windows doesn't seem to find it. I checked the Device Manager and under software devices is the product nowhere to be found. New USB input and chord didn't help either. I downloaded the latest Firmware also. Is there anything else I can do? I can't use the controller when Im using Serato. Cheers