[CLOSED] XDJ R1 next firmware update? Product is currently not fit for sale.

Gavin, can we please have an answer to the sync problem. I have installed the latest firmware Ver 1.04 and latest Rekordbox 2.0.7.

All of my tracks are analysed with RekordBox. When I use the sync-feature, the track will be synced BUT it always Starts with the Second beat.

For Example:

L....L....L....L (Beat of Track 1 - Master - Beatgrid begins correctly)

--->L....L....L  (Beat of Track 2 - synced ) (the first beat won't play) - Cue is set to the FIRST beat

I purchased the XDJ-R1 24 hours ago. If I do not receive a response within the next 24 hours I will be taking the unit back and advising the shop of this thread stating the unit is not fit for purpose.

I look forward to a response.

@Jay Webb for me is the same....i'm angry with pioneer for this silence...

Das neuste war bei mir steigt das wifi nach gewissen Abständen aus und lässt sich nur nach Neustart wiederfinden... :-( es wird zeit für ein Update

Guys and girls, it now looks as if we are used to formally test Pioneer products (cost cutting I expect). I can't quite understand why Pioneer didn't just have top DJs and a few normal club DJs fully test this out before its release. Pioneer your crown is slipping... Wake up. And another thing to remember is that not all DJs are dance/house DJs, some of us play RnB/street and other types of music that are much harder to mix and require better or more control via the user and the equipment being used. Pioneers testing should also focum on other types of music. Try sending some kit into Urban/street areas for a real test. I hope all the issues stated above are resolved quickly. I've been Djing for over 26 years now, Clubs, backup support on stages for artists, outdoor festivals parties and local radio. I've had it all and have noted that when Pioneer sort out and really nail down a facility and function on one product the same facility and function on another product to put it nicely is much less than expected or poor. The XDJ R1 jog wheels and play back should be as tight as a CDJ 1000mk3 or the newer models CDJ900 etc, at least get the basic's wright first. Your slipping Pioneer....

@Gavin Any update on progress as yet fro pioneer?

My two weeks return window finishes tomorrow, I am sorry to say I feel I'll have to take the option and send it back. I would love to keep the R1 so please pioneer news?

Anthony as a consumer like yourself my advice would be to return the R1 and get a full refund (its not fit for purpose at the moment). You could try again in a few months and give us an updated YouTube review. (Good work by the way).. Thanks for getting our point across Anthony.  You are now, Anthony Fleming Pioneer test Engineer Snagging department. 

Anyway when Pioneer finally get the R1 wright it will be the best unit available. As it stands at the moment it should not be on sale to the general public.

@Gavin can not tell us if they're working on firmware? this silence worries me!

@Gavin > How about us who cannot get a refund?  Should we just accept that we paid for an $899 paper weight?

I actually rang Pioneer support this morning and they told me there is an update coming. They as yet cannot reveal the release date until it's tested but it is on the way. I'd assume two weeks. Too late for me by then though. I spoke to another DJ who bought the aero a year ago and he said he had problems also when it was new but that each issue was addressed by firmware updates over time.

I paid 1000 Euros for a working tool that works bad .... I really hope that the update arrive by the end of July if not give it back XDJ r1 sorry!

Guys, take it easy!

I understand the frustration, but I'm sure Pioneer is working on a firmware update to solve the issues with the R1.

Do we want an update as soon as possible, so that Pioneer has to rush and delivers a bad one again, or do we want to give the guys from Pioneer some room to come with a good tested and working firmware update?

This problem comes in a season in which you work a lot .... I understand people like me who sold the old console to switch to a system that promised everything and did not keep his promise

And you don't have any other option left?

Come on, I'm sure your able to rent or borrow something when you have a gig?

but it is not right that after buying a new console for working I have to rent it! it is not correct

so you should have to spend money on renting now because gear you bought does not work properly? Sounds fair, lol

esactly @BriChi ahahah lol

I had the R1 out of the box, froze within 20 minutes, I boxed it up and returned it immediately. I got burned with the 2000 Nexus when it was released, I am not going through that again

I don't see why you guy's still use Pioneer stuff then....

because all the companies are the same, so it doesn't matter who you use, they all release products now using the buyers as testers

I agree with @BriChi is not correct!  must resolve this problem immediately

I don't see why you guy's still use Pioneer stuff then.

I don't see how you can at all, remotely, defend Pioneer. This product should not even be released, they either knew it was buggy and so "screw it, get it out so we can make some money to put it into the fw updates we need" or these things were programmed and never tested and just sold as is. it's frustrating to the end user no matter what company it is, Denon did the same crap with the 3700 and the 3900. 

so really what it comes down to is we can buy Pioneer gear, but wait 6-8 months AFTER it's been released to actually buy one

we hope that with a new firmware solve all the problems! or at least one relating to the freezing of the console that is the biggest problem*!*

Ok, guys....first off...any professional DJ that makes his/her living off of performing should NOT be selling off equipment before making sure new equipment is working. That is just silly. It is Pioneer's fault that they have released a piece of hardware that doesn't work, yes. BUT, it is NOT Pioneer's fault that anyone is selling off their working gear without testing the XDJR1 first. Lets get real here.

Pioneer, you need to let people in this forum know that a new FW is being worked on and what issues are being worked on. If you don't do this you will just continue to get bashed in these forums.

And DJ's, I'll say it again....you NEVER sell off gear before you have a working alternative. That is nobody's fault but your own.

this is not correct ... I've always had attrezature pioneer dj and I have always had confidence in them for this reason, so I made ​​the leap in the dark because before putting on the market a tool must make sure it works!@DJ-JW everything you just said has nothing to do!

a serious company like Pioneer can not put on the market a tool not working. is like buying a car that does not walk it is absurd what you said!

which I agree with BUT a lot of guys dont have the money to buy the new stuff they want without selling the old

for me, I take the chances knowing I have plenty of friends with gear they can loan me whenever I need so in the case of the Nexus, yes, I sold my 2000's to be able to buy the Nexus decks, they of course were a failure out of the box so i just borrowed gear from a friend for months while pioneer used me as a tester :)

is like buying a car that does not walk it is absurd what you said!

you buy cars that walk!!! thats awesome, LOL

But yes, i get your point, I have to trade in a car to buy a new one, if I trade in my 2012 camaro for a 2014 when it comes out and the 2014 stalls every 20 minutes, I expect Chevy to fix the issue immediately, give me a new one that works or take the car back

sorry for my bad english i'm italian and google translator is inaccurate!!

@saggio, I'm not going to get into a war with you here. This is the last time I will address you on this issue.

Everyone that bought the R1 is in the same boat as you are, you are not the only one that can't use his brand new R1 for a live event. But, you know what? Any professional DJ that does this for a living who bought an R1 should have another piece of gear to fall back on.

Do I have an R1? Yes. Have I used it live? No, because it is too buggy. Did I just DJ a wedding this past Saturday? Yes. I used my gear that works.

If you work as much as you say you do, then it's your own fault for not having backup gear. Professionals always make to show go on. That's why we're hired as professionals.

As i said at the start of this post, this is all I am going to say regarding backup equipment. You can believe anything you want, but it is ultimately YOUR fault that you cannot do a show because you went and sold your working kit.

A pro does not "leap in the dark".

Maybe it's our fault that we put our trust in certain companies and they have been taking advantage of that lately, this is the first and only unit I have ever pre-ordered and I got burned because I trusted Pioneer to release a quality and fully functional product based on past reputation, lesson learned.

@Hans van Egteren > If Pioneer had done their due diligence there would be no complaining to speak of.