Hi there,
I am not sure who to contact regarding this however I am having an issue getting service for Pioneer DJ Products in South Africa from you Pioneer Distributor/Agent Tedelex Pro Audio.
I was living in the United States for 2 years and I bought my Pioneer Dj gear there, so upon returning to South Africa I have found it an uphill battle to get registered with Telex Pro Audio to get service parts for my gear and to buy more pioneer gear.
They have labelled my products as “Grey Products” as I have not purchased it through them and says they do not honour anyone with Pioneer DJ Gear that has not been purchased through them.
Please advise on the best course of action as I am a very happy Pioneer DJ customer and I have spent a great deal of money on your FlagShip CDJ series and I intend to buy some more in the very near future.
Best Regards
Chad Honigwachs
Managing Director
H2B Events
Cape Town
South Africa