DDJ-400 and 11th Gen Intel processor

Thank you very much! Uninstalling Audio Maxx, and installing Realtek solved my problem! My DDJ-400 works smoothly now!

Awesome - glad that worked! Enjoy.

Hi everyone.

I week ago I purchased an HP Envy x360 15.6", 12gb RAM, 512gb SSD and Intel IRIS Xe integrated graphic card. I am using a Pioneer DDJ-1000. All the drivers are up to date, Windows 10 is updated and so is Rekordbox.

Now the problems; Rekordbox freezes and stops the music quite often, sometimes after this freezing time I lose the cue feature and the sound is very "grainy" per se. It is sooooo embarrasing to the point that some of my online sets and streams have been affected. I can't record a set without feeling overwhelmed by the fact that it is going to happen again. I exchanged the device and got a new one just to learn that I came into the same problem again.

I also own a Samsung Book Ion 13.3" i7 10 generation which screen is too small but never gave me a problem at all. Both computers have the exact same features and music in Rekordbox.

Is there anything you recommend?, seems like the 11th generation of Intel processors is giving us a hard time and bringing some hardship along the way.

Thanks a lot.

@Daniel > The only solutions we've seen so far are to inquire with the manufacturer about updated drivers or BIOS. I did see a user post a video providing a work-around to remove the Realtek drivers and use Windows default drivers, so you can certainly try that, but your mileage may vary. 

Same problem here, DDJ400 with Rekordbox-6 not working with my Dell Windows-10 11th gen Intel.  Almost all buttons momentarily light up but then turns off except for On/Off Release FX button and the two Hot Cue buttons.

So I went to pioneerdj.com and updated my DDJ400 firmware to Ver. 1.03... 

Next, I went to dell.com. Uninstalled my current Realtek HD audio driver then downloaded & installed updated Realtek audio driver...

I also, installed their MaxxAudio app...

Dell Inspiron + DDJ 400 + Rekordbox 6  =  now working!

Glad to hear you got it working! :)

Same Problem here guys - got me now Lenovo Laptop and wanted to use my DDJ-400.

I got Rekordbox 5.8.6.

I tried to uninstall the audio driver (realtek) and installed a new driver from the Lenovo site, unfortunately without success.

Can anybody maybe help me here please? I want to DJ again :(

@Oliver > You may need to check for a BIOS update as well...

Hello there - thank you very much. Can I just update a new Versuon ? Nothing going to happen? Sorry not used to updating Bios...

The instructions from your computer manufacturer should be pretty simple and straight-forward.

You are a genious!! I did the Lenovo self scan and updated the latest bios version and its working now..I am so happy! Thanks very much 👍🏻👍🏻👍🏻

@Oliver > Awesome! Glad to hear it's working now. :) Enjoy.

Hola me pasa lo mismo que en el primer comentario. Tengo una Msi prestige Evo 14. También de 11 generación el Intel 7. Cómo puedo solucionar para que me reconozca la consola el rekordbox?

@Tomas > You'll need to see if MSI has uploaded a new BIOS and drivers for your compute to resolve this problem.

Hello, anybody has any answer for the problem? Please, a lot of people is strugling with this. Intel and Pioneer should contact and work together to solve this. We have a hight quality equipment that should work perfectly.

I have a MSI Stealth with 11th Intel Gen. The same problem that this guy:

https://www.youtube.com/watch?v=j2AiA7yoNZI&ab_channel=BasileBoland

Please contact all your work team to solve this. Thanks you

@Francis > Again, the problem is NOT Pioneer DJ's as it affects us AND many other audio / MIDI hardware manufacturers. I'm sorry, but it's up to MSI to issue an updated BIOS and/or drivers.