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Big trouble CDJ2000 Nexus with Rekordbox error: E-8302 (C658) CANNONT PLAY TRACK

1) Operating System: OSX Maverick

2) OS Type: 64 bit

3) Rekordbox version: 3.2.0

4) Using LINK: Yes (only ethernet link)

4a) LINK Connection method: TP-Link

4b) Using with CDJs: CDJ-2000 Nexus

5) System: Macbook Pro 2010

8) Is Rekordbox crashing at all: No

8b) If not crashing, are there any error messages:** E-8302: CANNOT PLAY TRACK (C658) ( ON THE MIDDLE OF THE SCREEN: Media or File is collapsed or unavailable)

**

Hi, I use Rekordbox since 2 years and half, I used the version 2.0 and now the 3.2.0

My cdj2000nxs are connected together with my djm900 with the switch: TP-LINK TL-SG1005+ and connected at my MBP 2010 (Maverick)

The error comes sometimes, not every time, but when that's happen I can't do anything during an unspecified time.

I tried many things,

I tried with another MacBookPro 2013,

I tried to change the switch,

I tried with an netgear router,

I tried with another OS ( yosemite and Lion ).

I tried with another CDJ2000nxs,

I tried with an new rekordbox library,

I tried to reset my computer,

I tried to plug the switch with my laptop with an USB NIC ETHERNET... AND NOTHING NOTHING NOTHING

ON Rekordbox:

Rekordbox see the CDJ and the DJM but when I want put an music on the cdj, the CDJ is loading, and after 5 secondes,

this error come back : E-8302 (C658)

But I still can use the ''Cue" on the DJM90 but can't use the CDJ2000 nxs

IT'S VERY WIERD because major of the time that's work well...

Last time I went in Paris, and I can't play because this error came ( didnt see this error since 3 months ).

I play around 250 time, per year, that's why I use rekordbox and not USB key... during the last year I saw this problem 5 times, and one time I can't use my laptop and rekordbox linked with the cdj2000 nexus during 5 days!... And suddenly boom It's working well without did ANYTHING !

THIS PROBLEM MAKE ME CRAZY

I really don't understand because I had the same error with different laptop, cdj2000 nxs, different recordbox version, different switch....

Thanks !!

Sometime I have this error: E-8302 (C658)

keint March 05, 2015 07:04

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Date Votes

13 comments

It seems other processes running on the Mac are affecting rekordbox. Please find and send the list of processes running on your Mac as follows:

Launch [Activity Monitor] from Launchpad - if you can't find it, simply type it into the search at the top.
In the View menu of [Activity Monitor], tick [All Processes].
Click the CPU tab at the top of [Activity Monitor] to show the CPU activity.
From File menu, select [Print...] and from the PDF dropdown menu shown left below select [Save as PDF...] and save as a new file.

Please post a reply attaching the PDF file you saved.

Pulse March 05, 2015 21:05 0 votes

Hi,

please kindly find attached the Activity Monitor report.

Thanks !

keint March 06, 2015 03:57 0 votes

Thank you -- I'll pass that to the engineers for inspection.

Pulse March 06, 2015 05:34 0 votes

Hello,

Do you have any news ?

I forgot to precise, I live in China, and I use VPN ( Astrill ) but I tyed to unistall it, the problem is still here.

I tryed again with my room mate laptop... same same same same..

I bought for more of 5 000 E and** I CAN'T USE IT**.

keint March 11, 2015 12:36 0 votes

I want to confirm that you have tried connecting directly from ONE CDJ to your computer via ethernet with the firewall AND WiFi disabled?

Pulse March 11, 2015 16:55 0 votes

I confirm you, My wifi is OFF,VPN OFF, my FIREWALL is off. I also try to connect by Wifi. And yes with only one connect directly on my macbook, same problem.

I tryed uninstall my VPN but the pb still here.

keint March 12, 2015 03:10 0 votes

VIDEO LINK OF MY TROUBLE

http://youtu.be/xqtDbTnsi94

keint March 12, 2015 13:19 0 votes

@keint > Thanks, engineers are investigating. If they require additional information I'll let you know.

Pulse March 12, 2015 22:33 0 votes

@Pulse> Do you have any news?

keint March 18, 2015 14:01 0 votes

They're still investigating.

Pulse March 18, 2015 16:54 0 votes

i have the same problem and tried evrything but i still doesnt work but my pc is windows 8

lorenzo stikkers March 30, 2015 14:56 0 votes

@Lorenzo > Could you please start a new topic instead of piggy-backing on this one? Please go to the rekordbox read-me, and if you have tried everything there, post the Q/A from the bottom to a new topic with your information and we'll be happy to help you there.

Pulse March 30, 2015 16:37 0 votes

@Lorenzo > If you're still having problems, here are some things I've passed along to another user with similar issues to test:

Check the computer:

・Stop using the External HDD.

・Use different computers, if possible, try Mac.

・Connect only with wireless if the cable connection does not.

If wireless does not work, try a cable.

Check the CDJ

・Use other CDJ-2000.

Check the software to see whether error occurs other than playback function:

・When Link is established, leave it as it is for longer than the time for playing 2-3 tracks.

After that, start playing a track.

・When Link is established, try browsing the DB continuously.

Check the track files:

・ If the issues occur when playing specific files/extensions.

More advanced option:

・Use Wireshark to capture packets.

Pulse January 15, 2016 18:44 0 votes