DJM-S9 Paint Issue - Faceplate

Dior, I am pretty sure you'll get a mixer back with the same issue. CS is trying to pull the cosmetic shit. Nothing will be changed on your new faceplate, as Pulse even said.

"Well, technically, there's nothing wrong with the mixer. It is a cosmetic issue." LOL.

Exactly why I'm telling everyone to just sit back and chill - the mixer itself will still work, and once the QA and Product teams have determined what to do in order to resolve this problem, you will get a solution and the support team will take care of you.

In the mean time, go practice your mixing. ;)

Go practice? How do you think the fader and face plate paint are worn? LOL sorry had to. This shit is just hilarious at this point.

Eh well...I just want it processed ASAP so I can have my mixer again. I got a skin and will slap it on immediately

@JaeOne > I'm sorry, but I'm having a laugh here too - I didn't know your skill was directly related to the lack of wear on the faceplate.

Im sure this will be handled at some point. Paint chips falling down in the fader could cause problems... I Hope not

@Eric > Given how the fader is built, I doubt it.

I love the mixer ... Pioneer should really step up the customer service as it seams to be the weak point of the company and a big reason people are hesitant on buying this mixer... just my input ... thank you Pulse

Pulse, I know damn well the cosmetic appearance of the mixer has no bearing on skill. That's not my point. Telling me go to practice in the meantime like that's not taking place anyway?

Testy? Pot,

You seem to taking shit personally, when we have made it clear we are not taking shots at you. No one is pissed at you.

If I bought a new car and there was an issue with the finish within a month, you're damn right I have a right to be annoyed whether you wanna hear it or not. It's part of CS. Yes, the car will get me to where I need to be. But it shouldn't happen on a brand new unit that supposedly went through beta. Simple as that. If a customer isn't annoyed with shit like that, they're suckas, straight up.

What I'm taking personal is you're not listening when I say "Just wait, we've got you," and then you tell me that you've been in contact with the local support team, like I'm providing all this information for my own amusement.

If you don't want to heed my advice, that's fine, but let me know so I can avoid wasting my time in future.

Eric, exactly.

Pioneer has had a rep for CS issues in the past. There is no doubt about that. Seeing the features on this mixer changed my mind and convinced to push those previous experiences.

The paint issue isn't new to Pioneer. Many of the 808's I play on at gigs are all beat up in that regard, too.

800's, not 808's lol.

Pulse, at this point since as of today I am not out of the 45 day return policy, you win. All I can do is wait on Pioneer, unfortunately.

My concern with the whole "waiting on a fix" thing before had nothing to do with me not believing you, but trying to juggle whether or not the fix would be announced before my return period was up.

It is easy to lose faith in something with issues this early on, so I was constantly juggling "Should I wait this out? Will a fix be announced?" vs. "Fuck it, return it before the period is up."

So again, it wasn't about you, but my options.

now* out.

Update - my mixer should be shipped back to me this week, possibly shipping out tomorrow...via 2 day shipping...won't take 2-3 weeks. It's shipping out of a different warehouse, whatever that means. I'll see how it is when I get it. In any case, I'm putting a skin on it. Regardless of the paint job.

Hi Pulse,

You say that you don't work for Pioneer, then you say things like "we got you". Im confused. Who is WE exactly? So if everyone sits back waiting for Pioneer Japan's resolution and pass their return period, and Pioneer does nothing, then what? This is piss poor customer support, and this will be my first and last purchase of pioneer dj equipment. What is the US customer service number? If no resolution so I will just box it up, put it on the counter at the store, walk out and let Amex platinum take care of it.

James, my man, THANK YOU. That's exactly what I'm feeling.

Waiting for a date of who knows when vs. just taking it back due to the return window. It's not a good feeling.

If you call US customer service, you are gonna talk to a dude named Richard. It wasn't a very pleasant convo.

And why in the hell wouldn't Pioneer DJ be in communication with the QA and Product teams by now? Why is CS still clueless? If anything, when you call CS, we should be getting the same info you have given us, but instead there is this disconnect between you (whoever that is) and Pioneer official support. One would think, based on logic, that whatever two entities are involved at this point would be communicating to ensure they are providing information that vibes with the other entity.

Richard was actually cool when speaking to me, several times. He was extremely helpful. Interesting. Unless it was a different Richard. I just spoke to him today and he was great.

I really do hope the rest of you get your situations resolved and I hope I don't receive my mixer back with the same problem...although that's not out of the question.

Stay tuned....

Also - I'm sure there will be A LOT more people coming forward with this issue soon, I already see on instagram - people posting pics of their mixer and I see the problem slowly happening to theirs too...these forums and customer service have their hands full. I believe they'll make it right.

Patience, patience...

Pulse,
No disrespect, and I appreciate what you are doing, but if you are not Pioneer then it seems like theirs nothing you can do directly for the owners of these units. I don't need someone running interference on the companies behalf. We need a TRUE company representative to publically acknowledge the problem, accept responsibility, provide solution, and take care of the issue with the product. That's how a real standup company handles business, and problems. I was speaking to a friend of mind who workd for a huge electronics distributor in the southeast. They deal with hundreds of manufactures to include Pioneer. He has access to anything Pioneer. I inquired with him about the s9 purchase and when he checked with his person at Pioneer, he was told that he couldn't order it because pioneer does not manufacturer their own mixers. Any truth to this Pulse? If so, it could very well explain why this minor issue is such a circus. However that still wouldn't justify their lack of acknowledgement of this very real issue.

@James > I've been working as a consultant for Pioneer for 16 years, I'm not an employee but the closest thing to it, and I have a lot more insight and inside information than most people who claim to work "with" Pioneer, so rest assured, anything I'm saying is on Pioneer's behalf, I am representing the brand for them.

There is no "lack of acknowledgement;" I've already told you that the lead product manager has said they are working with the QA team to devise a plan of attack here. It's not going to happen overnight which is why I've said "Your patience is appreciated." Until they... a) figure out why this problem occurs, b) create a solution, c) devise how to roll it out to the users, and d) implement the fix, we all have to wait.

I understand it's frustrating to have a brand new product that exhibits this kind of failure, but it happens in every industry. Pioneer has said they will address the issue, so rest assured that you aren't being ignored and put on hold - we just need to wait until a solution is available for the masses.

Hi ive had the mixer for not even 2 weeks hardly used it my paint is starting to rub off?? the only answer to this issue would be to make a faceplate with better paint? or shall i send back to shop this is a really stupid mistake i wonder what the mixer would look like after few years of use? thanks

You can either "be patient" while they come up with something they should've done before releasing it, or return it and use something else in the meantime.

If you're in the return window, return it.

Hi is the return date window the day you recieved the item? not the date you preorder thanks for help

Should be from when you received but I dunno. Depends on the store you dealt with. Actually calling my local store manager today to see if he will let me slide instead of dealing with the floor rep who just quoted me the return policy rules. If all goes well, just gonna pick up a used 62 until Rane comes out with something new. I'll have peace of mind and I can go on about my business.

I'm with Jae. I kept it simple and returned my 2 DJM-S9's. I'm not sure what else was going to happen, time will tell. But being a test dummy wasn't in my plan.

Damn I have one on pre-order from turntablelab (Live in South Africa) and wondering if i should cancel rather... this shouldn't be happening... Would Pioneer send me a new faceplate and fader caps?????

You're gonna get the same shit until they go back to the drawing board and implement a new way to finish the parts. Could be weeks, months. Nobody knows for certain. Your call. I wouldn't. Why buy something you're aware has an issue?