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DDJ RX Jog Wheel Problem

I have a problem with the right jog wheel on my ddj-rx. The unit is brand new and this is happening from the first day. I took it back to the store after 4 days and they send me to the service, they tested my unit and made sure of the problem but they don't give me a new unit. This is my video showing the issue. https://www.youtube.com/watch?v=_-p_nBcgyvY 

My PC computer specs or software dont have any problem as they tested my unit in the service as well.

Γιώργος Ποντίκης Answered

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Please see your email or click this link to access the ticket I have created for you; there are instructions within to resolve this issue.

Pulse
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Have you tried changing your USB cable?  Also, try using a different USB port on your computer.

Mark Gallo 0 votes
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yes i've tried both of them. Problem still exists.

Γιώργος Ποντίκης 0 votes
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