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Headphone Problem DDJ800

I just bought the DDJ800 and installed all the driver, everything looked fine until I started to play music. The master audio went to the computer and the headphone jack wasnt working, there is no sound comming throught it and yes i pressed the CUE botton. 

 

What can I do

 

Jorge Kattan Answered

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How do you have the audio output set up in rekordbox in the preferences?

Jay 0 votes
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I have this same issue as well.. My computer is a Mac with macOS Mojave 10.14.6. 

When I play the audio goes straight into the computer and I cannot hear the headphones.. 

I checked in Rekordbox preferences, I click on Audio - and it only display's Built-in Output in the Audio section.

Master, Headphone and Booth outlet are all set to Output 1 & 2. Control Device Information - DDJ-800

About this Mac - System Report - USB - 3.0 Bus - DDJ800 

Further down is Disable Software -

6BRHGXQ6VU - com.pioneerdj.driver.DDJ-800Audio:

Version: 1.0.0

  Reason: No User Consent

  Date Disabled: Unknown

Can I please get some assistance with this as Ive already un-installed and installed a number of times now.

Thanks heaps in advance 

 

Cymo 0 votes
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I also am Experiencing this same issue I have uninstalled and reinstalled multiple times and it keeps coming up with the same issue as you have described as your issue been resolved? Thanks in advance

antonio ward 0 votes
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