[CLOSED] Pioneer DDJ SR Not Responding

Going to need a bit more information about what you're doing and what you're using...

• what is your operating system

• what are the specs of your computer

• what version of the software / firmware are you using

• what is the source of your music (internal / external drive)

• have you tried different USB cables / ports

I use a Macbook Pro with serato, Im not sure how to find out the rest of that information… Ive tried different usb cables and ports yes

To find the version in Serato: Open Serato, click the Setup button, version number is shown in the bottom left corner.

To find the version of (or to update) your SR firmware: See instructions here.

To find the info for your Mac: Go to the Apple icon in the top left corner, hover over About This Mac, press the OPTION key and click System Information. Key details are shown on the first page of that utility; post the details for the Model Identifier, Processor Name, Speed and Memory.

The source location of your music can be internal (like in the Music folder) or an external drive (like a USB flash drive or hard drive).

Michael, it sound like you're still running the old firmware on our controller, download the new firmware and in get it installed on your controller and that should solve your problem.. copy this into you url its whole discussion about your/everyone who had the same problem http://serato.com/forum/discussion/1166129 I've also attach the new firmware file here... god luck

@Michael > Any update?

i'm have the same problem with my system too. I have 2011 13in macbook pro running the latest operating system and i have serato dj 1.5, 1.6, and 1.6.1. i download the firmware but it doesn't recognize my DDJ SR. I just got it Yesterday, 

Mo El.  I have the same problem.  I download the firmware, but JAR says my DDJ-SR isn't connected. Though it is connected and turned on.

I had this issue when using my Wego.

I thought my computer was fine as it didn't show any signs of CPU overloading or any other glitches, just had the controller freezing issue.

I replaced my laptop for a much higher spec and it's been fine since.

For comparison;

My old laptop - HP TX2, Win7 64Bit, AMD Turion 2.3GHz dual core, 240Gb SSD, 4Gb Ram, really fast with no issues using Itch or SSL. Have to run SDJ at 20ms latency.

My new laptop - HP N204SA, Intel i5 1.7GHz dual core, 240Gb SSD (as above), 16Gb Ram, incredibly fast, Can run SDJ at 2ms latency fine.

As for why your computer can't see the SR I'm not sure as I don't have one.

Hope this helps a bit...

Hi,

I bought a brand new pioneer ddj sr controller a couple of days ago and was unsuccesful in connecting it properly to my PC. I downloaded the driver as well as updated the firmware. When i open serato dj, it says on the right column (licenses) that the device is connected. However, on the top left corner it reads "no compatible dj controller connected. This means that only one deck shows on serato and i can play one song at the time. When i do so, the play and cue buttons work as well as the hot cue and the roll, but the other effects dont work as well as the filter, volume, and crossfader and other controls. I have a gig coming up and am becoming pretty nervous. I have gone on a lot of forums and the situation didnt improve. I tried reinstalling, rebooting, and 2 PCs. Help

@Ahmed > Update the firmware in the SR first, then try again. If that doesn't work, please write back.

Hi, I purchased the ddjsr a week ago and still not able to connect the firmware to my window pc. I'm able to download the firmware but the problem is not connecting to the controller. I'm new to this stuff and it's frustrating the hell out of me. Is there anyone out there that have experencied this and figured out how to fix it?

Have you followed the instructions where it says to press and hold the SHIFT and SYNC buttons on the left deck while turning on the power to the unit? That puts the unit in firmware update mode. 

Will the DDJ-SR or serato dj will work with an  I-3-2328M CPU @ 2.20GHZ  , WINDOWS 8 64BITS, 8 GB RAM , INTERNAL HARD DRIVE ? please answer me, i am about to buy a controller and like the DDJ-SR but if my notebook specs would not fit then I would buy the DDJ-SB...thanks and regards

i forgot to add Intel core and has internal mechanical hard drive....thanks

Thank you for your answer.  I appreciate your business as well, now I know why so many clubs have in their internal rules Serato prohibited to mix with...Have a nice life

@Joaquin > Those specs are absolutely fine. You can see the system requirements on the Serato page here: http://serato.com/dj/downloads#min-specs

We didn't notice your question as you posted in another users topic that had already been marked "Answered". We apologize for the delay.

hey I've downloaded the DDJ-SR_Firmware_Update_Guide_E.pdf and am following the steps . I'm up to step 3 and it still says DDJ-SR isn't connected ? please assist me

Have you tried a different USB cable?

Not on my computer, but it works fine on my friends computer . How would that make a difference ? 

For those having connection problems, please view the following FAQs:

http://pioneerdj.com/support/product.php?c=660&lang=en&p=DDJ-SX&t=faq

While it was written for the SX, it also applies to the SR as well.

Hey Pulse! I know this is not where i should ask you this but i had to:P Im using a cdj 900 standalone with my djm 2000 that im also using for traktor! But  whenever i try to open Maschine together with traktor, it says that the asio from the djm soundcard isn't running!even tho im playing on traktor. The same thing happens if i start with maschine and open traktor. i can get sounds from both programs when i'm using the laptop soundcard but not with thw djm 2000... What to do? And also, my computer is a i5. is that good enough? Do you have any tricks that can relax my cpu a bit? 

@Mr. ARG > You're right, it's not the right place - you should be asking in the DJM forum.

But to answer you question, ASIO is designed only to mate to one application, thus unless you're using software-wiring between applications, you can't run both at the same time and split the input / output. Your computer specs are probably fine. In terms of computer, NI has some great info on their site to optimize your computer. Search their forums for the threads.