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[TICKETED] CDJ 2000 Nexus loop doesn't work than the player blocked and unable to load

Hello, I own 2 CDJ 2000 Nexus since 5 months. I used them without any issue all this summer with the same USB Key (Kingston Data Traveler G4 128 GB)

I connect them to my DJM 900 with LAN cables passing through  Tp-Link TL-SF1005D 5-Port 10/100M Mini Desktop Switch

Yesterday night i noticed what follows:

  • Player 1 (with USB) and Player 2 (via link)

  • Player 1 was playing and when i launched the loop to mix i noticed that it did.t work: the waveform was colored for the loop length but the player keep going straight, like i was pressing reloop/exit. I tried different length of the loop (8-16) and again the same effect, it seemed looped but continued playing straight to the end of the song.. 

  • So i launched the song in player 2 (reading via LAN from player 1)

  • When i tried to load a new song on player 1 (the song seemed finished because of what i said before) i saw an error message concerning the file corrupted (i don't remember exacltly what) then player 1 blocked it self.

  • I tried to load a new song via USB in player 1 but i received the message to unlock the eject/load security in menù (I have activated it in my configuration). I did it but when i tried to load a song nothing happened. 

  • So I tried to load in Player 1 a song via link from the (emergency) USB I have in player 2 (Player 2 was playing a song via Lan from the blocked player 1): I only saw a Loading message....

At this point i was completely blocked. I only had to restart the player 1 using a workaround with delay on player 2 (that was reading form the blocked 1....)

I don't know if i explained my self, I'm not so good in english but i only would like to understand what could be the problem: the USB Key? Rekordbox 3.0.3 updated yesterday before syncing new songs? The player in some way is broken? 

I only don't think it's a plan problem because i was blocked also trying to load directly form the USB on the player 1. And all started with Loop not working fine.

Federico Sacchi

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62 commenti

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I forgot.. i'm obviously updated with the firmware: both has 1.22

Federico Sacchi 0 voti
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Do i need to bring it to the Pioneer support? 

Federico Sacchi 0 voti
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Is the message E-8302 CONNOT PLAY TRACK(000D)

Andreas Nyberg 0 voti
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Hello Andreas, i'm so sorry, i don't remember the error code... in those moments i think about how to solve the issue without stopping the dance floor..

If it was, what could it mean?

Anyway, the CDJ is blocked for most of controls.

 

Federico Sacchi 0 voti
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Hello Andreas, i'm so sorry, i don't remember the error code... in those moments i think about how to solve the issue without stopping the dance floor..

If it was, what could it mean?

Anyway, the CDJ is blocked for most of controls.

 

Federico Sacchi 0 voti
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I will send this to the engineers and post their answer/question here. Are you using the newest version of RB, have you changed your OS/IOS?

Jay 0 voti
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Hello Djjay and thank you for your interest: the answer is yes for both your question.

I'm using Yosemite (Upgraded from Mavericks, not a clear installation) and just because you suggested, i remember i updated RB to 3.0.3 a few minutes before exporting my newest playlists.

Last time i exported on this USB key i was under Mavericks and RB 3.0.2, all summer long without any issue.

 

Federico Sacchi 0 voti
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This issue has been ticketed with the engineers and we hope to get a response from you soon. If we require more information, we'll let you know. Thanks for your patience.

Pulse 0 voti
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Thank you Pulse for your answer and to report the issue to engineers.

Now I'm not working with those players (my private ones) and I temporary chose to use again Traktor in my djsets to be more safe, but soon i will need to use again Pioneer and in the meantime I hope to receive an answer.

Good night!

Federico Sacchi 0 voti
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Hello Pulse, still nothing? just to understand if the problem comes from the player, the usb key or RB... :\

Federico Sacchi 0 voti
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@Frederico > Engineers have been digging around and have asked for the following info:

  1. Does this issue occur in specific tracks or all the tracks in the USB stick? 
  2. When did you notice this issue first? 
     Did you have this issue before? What do you think a possible trigger of this issue? 
     e.g. After updating the firmware of CDJ or after updating rekordbox 
  3. Would it be possible to provide the data in your USB stick where the issue occurs? 
      How much is the data size? 
Pulse 0 voti
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I have the same or a simillar problem. In attachment you will find my Mp3, they will crashed on it.

Sometimes i got this problem with loops, but in this case i would like change the track. The left Player just played a song via link USB on the right CDJ , while a choose a new track. The Right player will be load the new track and then it happens it was crashed with a message E-8302 CONNOT PLAY TRACK(000D) and then only a restart helps. I can slide between the different menu´s but if i choose a new track then i get in the endless the messenge now loading ...

Denis Scha 0 voti
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Today after 15 min again ... I changed only the track .. in attachment you will find a video and the track ...

Denis Scha 0 voti
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@Denis > Thanks, that will help. Can you tell me the make and model of that flash drive and how you prepared it (what utility was used to format it), and to which file-system (eg. FAT32, HFS+)?

Pulse 0 voti
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all SD-Cards and USB Sticks has the format FAT32 ... I use these Sticks / SD-Cards

2x SanDisk Ultra 32gb ///  http://www.amazon.de/SanDisk-Ultra-SDHC-Class-Speicherkarte/dp/B007BJHETS    but on the top with a red label

1x PNY Professionell 32gb /// http://www.amazon.de/PNY-32GB-SDHC-Karte-Class/dp/B004MWTXM8

1x Sandisk USB Extrem 16gb // http://www.amazon.de/SanDisk-Extreme-USB-Stick-245MB-schwarz/dp/B00DZPUOU8/ref=sr_1_1?ie=UTF8&qid=1423863326&sr=8-1&keywords=sandisk+extreme

1x Sandisk Cruzer 64 gb // http://www.amazon.de/SanDisk-Cruzer-Ultra-USB-Stick-schwarz/dp/B00DQG9DDU/ref=sr_1_6?ie=UTF8&qid=1423863351&sr=8-6&keywords=sandisk+usb

 

1x Noname USB Stick 4 gb

 

with all flash drives i got these problem ...

Denis Scha 0 voti
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Hello, Sorry for my late. It's a busy period...

Concerning your questions;

  1. Does this issue occur in specific tracks or all the tracks in the USB stick? 

I had two USB key: the "principal", where i always read files is a Kingston DataTraveler 3.0 Media, 128 GB

The second one is the "emergency", a Sony Storage Media Media, 16 Gb

The principal was inserted in the CDJ that started working bad with loops then gave the error, the emergency one was in the second CDJ that, unfortunately, was reading from the first one.

 

  1. When did you notice this issue first? 
     Did you have this issue before? What do you think a possible trigger of this issue? 
     e.g. After updating the firmware of CDJ or after updating rekordbox 

As i told the only thing I can imagine is that on the afternoon i updated my RB software at the "3" version: previously i had the last "2.x" version (i don't remember which one). I never had this issue before and always used the same configuration, same USB key.. 

MAYBE different songs... of course...

 

 

  1. Would it be possible to provide the data in your USB stick where the issue occurs? 
      How much is the data size? 

Sorry i don't understand, do you need the song or the data informations?

Anyway, the Key is MS.DOS (FAT-32) formatted.

125,76 GB Capacity

113,97 GB free

11,79 GB Used

If you ask me "why a so big Key" is because I have a big library.. i come from Traktor, i use to browse in many many folders and playlist.. so i had the idea to do the same with rekordbox but without computer.. but obviously i didn't started yet, because as you see only 111,70 GB are used.

 

The final suggestion i can give is that, before the disaster, I'm pretty sure that i noticed the loop not working one more time (BEFORE).

Maybe 6/7 songs before, but without any crash.

I didn't care of it because i only thought i was wrong in dong something... like I pushed the wrong button or the sleep button, then I went straight with my set.

You know, during a djset it's hard to make questions to myself if they are not so necessary... but maybe it should be better :D

Federico Sacchi 0 voti
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Thanks for the updates guys, passing the info along to the engineers to see if they need more detail.

Pulse 0 voti
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In these weeks i had the same problem! I was playing a track on cdj 1 then i started a loop on cdj 2 but it went straight to the end! I stopped the song then cdj 2 crashed (media file error collapsed i remember). I changed song but it said now loading and nothing more... It happened with random songs, sometimes linked songs sometimes song that were in the USB connected to the same player. Firmware 1.22 and the latest version of RB

Edoardo Pascolati 0 voti
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@Edoardo > Have you tried formatting your export USB device and re-exporting everything?

Pulse 0 voti
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Anyone with these errors, please find the export database (located on your export device within the hidden PIONEER folder) and attach them on a reply here.

Pulse 0 voti
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No, i haven't. I did't thinke about that because it was not always the same track. The issue seemed random.

Edoardo Pascolati 0 voti
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sorry i can't find the export database. i see two folders: artworks and usbanlz. where is that?

Edoardo Pascolati 0 voti
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Do you have your hidden files enabled? You should see the database within the Pioneer folder (which is hidden).

Pulse 0 voti
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Yes, i have. I'm inside the PIONEER folder and there are these other two folders like i said before.

Edoardo Pascolati 0 voti
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I'm on a Mac, i went to terminal to unhide the folders. There's a more rapid way?

Edoardo Pascolati 0 voti
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