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Rekordbox 1.5.0 Crashing Persistently

I'm So Damn Frustrated!...

Until recently Rekordbox was being unremarkably well behaved; in fact I was one of the many thousands who suffered with a Chronic case of 'E8302-itis', so I had no doubt in Rekordbox as it never used to misbehave, but now sadly I am one of the many who suffer with Rekordbox constantly crashing.

I have a library of roughly 23000 tracks which I've thoroughly checked for any problems or corruption and found none surrisingly (using MP3 Eval and other tools). I've drilled down as far as a complete removal of the application, any associated files (even the hidden ones) and checked to see if any registry entries exist to make sure that a fresh install is exaclty that.

So here's my problem explained:

  • I'm using an Alienware M18x with the following spec:
    Intel I7 Extreme Quadcore CPU @ 2.5 Ghz
    16GB DDR3 RAM @ 1066 Mhz
    2x internal HDD's installed (as C & D): C is my system drive, D (750GB 7200rpm Momentus XL standard spindle) is my audio Library
    OS: Windows 7 Enterprise SP1 64 bit
    Rekordbox v1.5.0 (latest version that I am aware of)
  • From no existing installation I firstly verify my audio library is intact and contains no corruptions - There are none
  • I install Rekordbox v1.5.0 and befor inporting any tracks, I run and close it 2 or 3 times it to verify it does run without crashing - Which it does
  • In Rekordbox, I select File / Import / Folder and browse to where my Audio Library is on D:\Music\Artists
  • Rekordbox successfully imports the entire folder of tracks, at which point (to prevent a crash corrupting the database) I exit Rekordbox and run it again

It's well worth mentioning at this stage, that at no point thus far in this explanation, have I attempted to connect Rekordbox to my DJM2000 & CDJ200's; there just hasn't ben a chance to becuase theoretically (and I think by default) Rekordbox does not analyse while the Link is enabled. Plus the crashing has occured to often, I've not used the Link to eliminate that as any possible cause.

  • I observe Rekordbox sequentially analysing each track

Now, at first, track analysis plods on uneventfully but within the hour (or there abouts) I find that Rekordbox has crashed and on top of the application window, a Windows 7 dialogue box appears stating the usual 'blurb' ...

Recordbox.exe has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution

is available

  • I restart Rekordbox and it continues to analyse, this time for less time - anywhere between 10 seconds to a few minutes before it crashes again
  • I restart again and this time Rekordbox crashes within only a few seconds
  • Restart a further time and from this point on, restarting Rekordbox only results in the application crashing almost immediately

So that's the problem in a nutshell and it is, as I'm sure everyone else will will qualify - bloody annoying because I'm Seriously restricted for DJing with the kit that I've invested So Much money in to achieve the fullest potential!  -   Right Now, I can can drive but I've got no steering wheel!

So in aid of gettting assistance in resolving this, here's the following required questions answered:

0) Have you read the "READ ME FIRST" thread in its entirety before posting: Yes, I swear it!

1) Operating System: Windows 7 Enterprise SP1

2) OS Type: 64bit

3) Rekordbox version: 1.5.0

4) Using LINK: No

   4a) LINK Connection method: Would be DJM2000 if it was connected

   4b) Using with CDJs: Yes (CDJ2000's running v4.04 if I was using the Link)

5) Hard drive / Flash drive / SD card file system: 2 internal SATA HDD's: 2nd drive (with Audio Library) is NTFS

   5a) Does the device have multiple partitions: Yes

   5b) If it's a flash drive, is it a U3 device: N/A

   5c) With what utility did you format the device: Windows used to format any device (Int' laptop HDD's or USB/SD media) in this occurence

6) Have you scanned your files for errors: Yes - None found at file system or MP3 (etc.) integrity level

7) Have you scanned your drive for errors: Yes - None found

8) Is Rekordbox crashing at all: Yes - Contstantly now

   8a) If crashing, is it resulting in: Application crashed with a Windows 7 Dialogue box: "Rekordbox.exe has stopped working. A crash dump file is also produced in the C:\Users\User\AppData\Roaming\Pioneer\rekordbox\Crashes folder

   8b) If not crashing, are there any error messages: N/A

9) Are you able to repeat / reproduce the problem: Yes

   9a) If yes, can you do it consistently: Yes

10) Any other notes regarding your setup only: Provide as much detail of the issue here:

  • No unusual hardware or software characteristics exist on the local system.
  • No other similar software is running or indexing the system simultaniously
  • No other application is accessing the audio files recognised by the Rekordbox importation process during analysis
  • The system CPU resources is approximately 3%-6% during analysis or importation
  • The system memory is approximaately 3%-5% utilised (16GB physical memory) during operation analysis of the imported audio files

Please Pioneer, Forun Funksters, can anyone help another perplexed Rekordbox user?

 

Sun-E

(Ben Shotbolt)

Sun-E

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@Ben > First, sorry for your frustration.  We're working hard to pinpoint the problem with the crashes and I certainly do appreciate you posting the steps you took - it's much better than a simple complaint of "It's not working!"

I'm going to email you with a set of instructions and I'll have you send over some log files.

Pulse 0 票
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Hello Pulse.

Please share the solution with all of us. I have the same problem, and it is indeed incredibly frustrating

Mau 0 票
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good point may, Pulse, can this be shared with everyone, the last thing I need is this to happen at a last minute point where there may be a quick fix yet i have to email someone for a solution

BriChi 0 票
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Yeah, Pulse… I've got a bit of time today to contribute to solving this problem, so feel free to touch base if I can help.  Happy to send crash reports, logs, whatever.  I've also got a brand new SSD with a brand new system (Lion) up and running… so it's not going to get any more "sanitary" for testing RB than this.

Warth 0 票
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I'm still having grief with Rekordbox persistently crashing as it was before. Pulse / anyone? Have you any further suggestions?

Sun-E 0 票
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issue still isn't fixed in 1.5.1, 2 days ago rekordbox crashed 6 times dirung my 6 hour set. I knew my laptop had some problems lately so I decided to format it(windows7), and again yesterday it crashed once in a 5 hour set... I switched to CDJs(2000) because I was tired of Virtual DJ crashing with my midi controller, and now i'm loosing the link to my database all the time...

 

The worst is, it crashed pretty much at random moments, simetimes while doing a search in the software, sometimes i'm just browsing my playlists on the cdj and I see a "Wait" message, turn my head around and I see that Rekordbox crashed again...

I'm also wondering, is it actualy rekordbox that crashes, or does it have to do with ProDJ Link? (I also have the CDJ-2000)... Anyways please let us know if there's anyting, wether you need more info or have a solution for us!

Dj LifeStream 0 票
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Sorry when talking about ProDJ Link I meant I also have the DJM-2000... By the way. i'm not even analysing tracks when I notice the crash, all rekordbox is doing is the link between my music and the decks. And since it's a fresh format (Windows7 Utimlate 64bit, microsoft's original with all updated done), there's not any processes running in background that could cause the problem. Anyone had this issue with a 32bit system?! maybe it's a x64 emulation problem with windows......

Dj LifeStream 0 票
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hi, i have the same problem here! im using 2x cdj 2000, 1x djm 2000 and rekord box on my macbook 13'. if using rekord box for my music files through the mixer, whenever i press link to maybe go into my usb drive the cdj comes up with 'wait' and from then on i cant do anything with that cdj! also when i go to my laptop with rekordbox up and running that has crashed too! please help as i would not like this too happen while djing live!

dean godber 0 票
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Hi! 

I have about the same problem on my MacBook Pro. Rekordbox always worked well, now, as I started it today, it worked for about 30 seconds, then it crashed. I relaunched the app, 10 seconds, it crashed. Relaunch, 5 sec, crash... Now it doesn't even show me the interface. The icon jumps up one time and bam! Crash!

I removed the application, manual, reinstalled, still not working. I removed the application using CleanMyMac (wich de-installes also all files connected to the app, if there are) , re-installed, no use...

I'm using two accounts on my MBP, the weird thing is, on my 2nd account, wich I use for daily routine (mail, internet) RekordBox seems to work fine... So it's a user-side problem.

I searched in my library files to see if there is a RekordBox preference-file, but as far as i can see, there is none.

Is there any solution to my problem?

I'm using the latest version (1.5.1)

All your help is welcome! Hope I can use RekordBox to prepare my gig for tomorrow night! 

Sven Daneels 0 票
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