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DDJ 400 - Headphone cue on Deck A does not work

I am having a problem hearing a cue track with headphones on Deck A as Deck B plays out of speakers. I click the cue button on deck A but nothing happens. The cue light doesn't even turn on. But when I have a track playing on Deck A as master playing out of speakers, I AM ABLE to click Deck B cue button and HEAR out of my headphones. Just can't do it the other way around when Deck B is master and Deck A is cue. I CAN ENABLE it through the software, but can't get it to turn on/off when the PHYSICAL button is pressed on the controller.

Is my deck A cue button broken?

Would appreciate assistance!

Sal Chavez 17 de Novembro de 2019 06:09 Respondido

Comentário oficial

Answered here; please don't cross-post.

Pulse 17 de Novembro de 2019 22:26

Publicação fechada para comentários.

Data Votos

13 comentários

That is not the same issue I have. That issue is not being able to get sound through headphones.

I am able to do that. I am not able to click the Deck A cue button on the controller to hear through headphones. I can click Deck B button, that works. Deck A doesn't. I could also click Deck A cue button on the Rekordbox SOFTWARE interface on my MacBook, and be able to hear Deck A cue. What I CAN'T do is turn cue on/off when pressing the physical Deck A cue button on the actual controller.

Can you please address my specific problem.

Sal Chavez 17 de Novembro de 2019 22:32 0 votos

Please check that it's installed properly first - open your System Information app and go to Software > Disabled Software on the left, post a screenshot if anything is listed on the right.

Pulse 17 de Novembro de 2019 22:37 0 votos

Nothing is listed in System Info > Software > Disabled Software.

Sal Chavez 17 de Novembro de 2019 22:44 0 votos

Okay, can you show a screenshot of the Audio MIDI Setup application's Audio Devices window please.

Pulse 17 de Novembro de 2019 22:49 0 votos

Sal Chavez 17 de Novembro de 2019 22:52 0 votos

No, sorry - that's the MIDI window within rekordbox. I need to see this:

Audio MIDI Setup application's Audio Devices window please.

Pulse 17 de Novembro de 2019 22:53 0 votos

Oh gotcha! Sorry about that. Here it is:

Sal Chavez 17 de Novembro de 2019 22:58 0 votos

Any further help??

Please.

Sal Chavez 19 de Novembro de 2019 20:24 0 votos

Amazing pioneer support, im having a similar issue and noone seems to care, my god.

alkin kasap 22 de Agosto de 2020 12:51 0 votos

Same issue for me. No sound in headhpone. All configurations seem fine. Channel 1 CUE is turned on. Headphone mixing is pointing to CUE and level is set in the middle. Any idea how to get music in headphone?

Vivek Kumar 28 de Março de 2021 16:53 0 votos

Same issue with mine.

Rafael Zu 25 de Abril de 2023 17:30 1 voto

I currently have the same issue. I think it might have been the latest update as everything was fine prior to me updating to the latest version of Rekordbox. Can Pioneer like actually reply to peoples requests as I have been waiting days for their support to come back to me...

Chris Perkins 5 de Maio de 2023 17:33 0 votos